Pool & Beach Supervisor (Seasonal) at Surf & Sand Resort, Laguna Beach in Laguna Beach, California

Job Description:

Surf & Sand Resort, Laguna Beach is proudly a part of JC Resorts, a proven leader in the management and operation of golf and resort properties since 1971. We are located directly on the beach in the heart of Laguna and have been part of the local history since 1948. We are looking for passionate individuals, empowered to create wow moments and lasting memories for every guest, every time. As a family owned business, we treat people like lifelong friends and believe in the personal touch.

In addition to working in the most beautiful oceanfront location in Laguna, we offer competitive and progressive benefits including complimentary meals.

Join our team of friendly, engaging, professionals who love the Hospitality Industry and want to share it with our guests.

The POOL & BEACH SUPERVISOR is responsible to oversee Pool and Beach service staff and operations to ensure prompt, efficient, and professional service of food and beverages to Hotel guests by the pool or on the beach.

ESSENTIAL DUTIES, include but not limited to:

• To understand and respond to all guest needs and requests in a timely and professional manner, deferring to the Pool and Beach Manager, when necessary to ensure customer satisfaction.


• To extend a courteous, friendly, and professional greeting to guests as they arrive, and to thank them as they depart.


• To continuously interact with guests to ensure professional, personalized service throughout
  their meal.


• To hire, train, schedule, support, review, discipline, and terminate employees directly accountable to his/her position, to maintain highest possible levels of employee morale and department productivity.


• To establish and maintain pool and beach policies and procedures, including service style, to ensure professional standards of operation.


• To control beverage inventory, variety, and cost to maintain adequate supply, quality, and profitability.


• To maintain adequate inventory of all necessary pool and beach supplies and equipment.


• To satisfactorily complete daily paperwork, as required, including logs and reports.


• To continuously communicate with the Chef to ensure efficient and professional service in the restaurant.

JOB KNOWLEDGE & EDUCATIONAL LEVEL: High school diploma or equivalent required. English fluency required. Must have minimum one year experience in Food & Beverage Department of hotel industry, including at least six months in supervisory position. Familiar with OSHA, SB198, California liquor laws, local Department of Health regulations, and relevant current laws governing handling of hazardous substances. Valid California driver's license required. Proof of personal automobile insurance coverage required.

SKILLS AND APTITUDES: Demonstrated ability to train staff and ensure luxury resort customer service. Strong written and verbal communication skills. Detail oriented. Organized and efficient. Safety-minded. High quality standards for production and service. Good team player. Customer service focus. Ability to effectively manage staff to maintain a high level of morale and productivity.

PHYSICAL DEMANDS: Stands/walks approximately 90% of shift. Sits at desk or in meetings approximately 10% of shift. Occasionally required to handle and move objects weighing up to 40 lbs. over long distances. Must be able to work well under pressure. Must be flexible to work long, sometimes irregular hours, as needed. Frequent use of stairs, daily.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodation related to applying for employment at our company, please contact us at 855-318-8947 and/or email us at accessibility@jcresorts.com

JC Resorts is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture.   All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Surf & Sand Resort is recognized as one of Condé Nast Traveler Readers' Choice Awards, Top Resorts in Southern California, one of Travel + Leisure’s World’s Best, is a member of Preferred Hotels and Resorts and has held the AAA Four Diamond rating for over 20 years.

Surf & Sand Resort | 1555 South Coast Highway | Laguna Beach, CA 92651
www.surfandsandresort.com                           HR direct line: (949) 376-2764 

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