Patient Access Representative – Updated Hours (.8 FTE) - The American Center at University of Wisconsin Hospitals and Clinics Authority in Madison, Wisconsin

Job Description:


Bring your customer service expertise to the #1 hospital in Wisconsin!

We are seeking a Patient Access Representative - Hospital to:

• Enter and verify demographic and insurance information, identify and collect patient financial obligations, and registers or admits the patient.


• Promote a positive patient and family experience, exhibit empathy, engage in compassionate collections, and demonstrate strong communication skills.

Education:

Minimum - High School Diploma or Equivalent.

Preferred - Associate Degree in Business, Finance. Health Information Management or related field

Work Experience:

Minimum - One (1) year of experience in a customer service related field.

Preferred - One (1) year of experience in a healthcare, call center, business, financial or insurance related field.

Required Skills, Knowledge, and Abilities:

• Ability to work in a busy, loud, and demanding environment.


• Must independently recognize and evaluate situations for the level of urgency.


• Experience in providing a high level of customer service.


• Excellent written and oral communication skills.


• Maintains effective and cooperative working relationships with co-workers, leaders, clinical staff and the general public.


• Must be detail oriented and accurate.


• Ability to multi-task and prioritize tasks.


• Displays an aptitude and willingness to learn new responsibilities.


• Willingly accepts feedback.


• Flexible and innovative.


• Ability to problem-solve and work independently.


• Displays a professional appearance.


• Experience operating office machines such as personal computers, fax machines, photocopier, and document scanners.


• Familiarity with medical terminology and abbreviations.

Physical Requirements:

Light: Ability to lift up to 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds. 

Work Schedule:

This is a .8, 32 hours per week position that is scheduled to work primarily in The American Center Emergency Department, Tuesday, 7:00 am -3:30 pm; Fridays, 7:00 am - 7:30 pm; and every other weekend, 7:00 am - 7:30 pm. Some holidays required. The hours may vary based upon the operational needs of the department.

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UW Hospital and Clinics benefits

 

UW Health values and embraces diversity and is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

 

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