Parts Advisor - Madison, WI at Tesla Motors, Inc. in Madison, Wisconsin

Job Description:

Parts Advisor

The Role

Tesla Motors is looking for an
experienced Parts Advisor to work on one of the most progressive vehicle brands
in the world. This position requires a significant amount of customer
interaction, so the ideal candidate will not only possess the customer service
acumen, but also the ability to provide a basic level of technical support
service. The role will require travel as needed and directed by
management. If you are interested in becoming a part of a world-class service
team supporting the latest EV technology, we are interested in hearing from
you.

Responsibilities

*
Answer
phone calls, emails and drive-ins to address any customer concern with the
highest level of response and attention.

*
Return
missed phone calls and emails promptly - 5 minutes or less.

*
Receive
stock, pick, ship and transact materials inventory to support the needs of
vehicle service.

*
Accurately
record parts transactions and data into Dealer Management System - attention to
detail critical.

*
Conduct
Transactions w/ systems; walk customer through order and provide summary.

*
Escalate
any issues that need to be addressed to correct any inbound packaging issues
from our internal and external suppliers.

*
Maintain
records of time, expenses and materials.

*
Communicate
estimated parts ship and arrival time, including regular updates.

*
Follow
up with customer on parts order and ensure complete satisfaction with the
order.

*
Perform
other related duties as assigned.

*
Help
maintain cleanliness of service center.

*
Effectively
handle multiple priorities, organize workload, and meet deadlines.

*
Pick
up and deliver parts using full size van and 20ft trailer.

Requirements

*
Knowledge
of methods, techniques, parts, tools and materials used in the maintenance and
repair of vehicles.

*
Understanding
of basic automotive techniques related to repair and servicing of automobiles.

*
Experience
in automotive equipment and servicing methods.

*
Dealer
Business Process and Best Practice.

*
DMS
Systems, SAP, MS Office Suite.

*
1-3
yrs experience in the automotive industry, 2-5 years material service and
distribution experience.

*
Excellent
oral and written communication skills as well as the ability to follow
instructions required.

*
Ability
to establish and maintain cooperative working relationships with those
contacted in the course of work, including the public.

*
Maintain
and perform top-level professional integrity and appearance as a parts advisor.

*
ASE
Certification a plus.

*
Degree
or Certificate from a University program in Automotive Technology a plus.

*
Dealer
automotive service experience a plus.

Employee Benefits

*
As a full time
Tesla employee you will receive full benefits from day 1 for you and your
dependents.

*
Kaiser and
UnitedHealthcare PPO and HSA plans (including infertility coverage)

*
3 medical plan
choices with $0 paycheck contribution

*
Vision & dental
plans (including orthodontic coverage)

*
Company paid Life,
AD&D, short-term and long-term disability

*
401(k), Employee
Stock Purchase Plans, and other financial benefits

*
Employee Assistance
Program, Paid Time Off, and Paid Holidays

*
Back-up childcare
and employee discounts