Project Specialist- Riverside/IE at Tesla Motors, Inc. in Riverside, California

Job Description:

THE
ROLE

The Project Specialist is
responsible for handling several different work streams for customers and Energy
projects to reach key milestones through system activation. This includes
processing documentation, understanding technical design criteria for
submission of utility applications, managing a pipeline of projects from
initial creation to final utility and incentive program approval.

Within this role, the daily tasks
include: following up on outstanding utility applications,responding to internal inquiries,
keeping Tesla systems up to date with project information,interacting with various internal
and external groups, and perform other related tasks toassist moving projects to
completion.

This
role requires vigilant attention to detail, consistent application of
initiative and soundjudgement to solve problems. The
successful candidate is detail-orientated has keenorganization skills and possesses
an ability to deal with large volumes of different workstreams with speed and accuracy.

RESPONSIBILITIES

*
Prepare, review, submit, and follow up on a high volume of
documents for customers and their utility and incentive programs.

*
Analyze technical design plans and project details for job
readiness for utility application

*
and installation or activation approvals.

*
Determine the correct paperwork per the product, utility or other
regulating organizations.

*
Daily input of appropriate notes for all utility tasks, manage
project status updates, and generate necessary reports to complete assignments

*
Phone and email communication with Tesla colleagues, customers,
utility contacts, and incentive programs to ensure proper documentation is
obtained or internal blockers are completed in a timely manner, and
requirements are understood and communicated

*
Identify common issues and develop suitable solutions to incoming
inquiries in a timely, efficient and professional manner

*
Suggest and participate in process improvements including better
software utilization and automation, creating application templates, critical
reporting and summarizing information for other departments

*
Research - conduct phone inquiries and web research to analyze and
document interconnection requirements and processes for various states and
utilities

REQUIREMENTS

*
Bachelor's Degree or 1-3 years' experience with process management

*
Extremely detailed and organized

*
Flexibility and ability to adapt to an ever-changing environment

*
Great problem-solving skills and good judgment around when to
escalate issues to

*
managers if necessary

*
Excellent written and verbal communication skills

*
Ability to communicate with customers and external contacts via
Phone, Email, SMS and other platforms

*
Excellent customer service skills required

*
Regular, reliable and predictable attendance required

*
Ability to work well with others in a collaborative team
environment

*
Have a sense of urgency and thrive in a fast-paced environment

*
Effectively prioritize, multi-task, and manage time well

*
Proficient with desktop applications such as Adobe Acrobat, MS
Office, MS Excel, and

*
Internet Explorer is required

*
Ability to maintain and build a good relationship and reputation
with external vendors /Utilities and internal departments

*
Must be capable of working at a desk for the entire work day

*
Patient, calm, and have a positive demeanor

*
Prior experience in the energy sector is a plus

*
Prior experience with customer service is a plus

For CA:

Employee Benefits

*
As
a full time Tesla employee you will receive full benefits from day 1 for you
and your dependents.

*
Kaiser
and UnitedHealthcare PPO and HSA plans (including infertility coverage)

*
3
medical plan choices with $0 paycheck contribution

*
Vision
& dental plans (including orthodontic coverage)

*
Company
paid Life, AD&D, short-term and long-term disability

*
401(k),
Employee Stock Purchase Plans, and other financial benefits

*
Employee
Assistance Program, Paid Time Off, and Paid Holidays

*
Back-up
childcare and employee discounts

For
non-CA:

Employee Benefits

*
As
a full time Tesla employee you will receive full benefits from day 1 for you
and your dependents.

*
UnitedHealthcare
PPO and HSA plans

*
2
medical plan choices with $0 paycheck contribution

*
Vision
& dental plans (including orthodontic coverage)

*
Company
paid Life, AD&D, short-term and long-term disability

*
401(k),
Employee Stock Purchase Plans, and other financial benefits

*
Employee
Assistance Program, Paid Time Off, and Paid Holidays

*
Back-up
childcare and employee discounts