Project Advisor- Hawthorne, CA at Tesla Motors, Inc. in Hawthorne, California

Job Description:

Job Description

By providing engaging and
informational interactions to our customers, the Project Advisor performs a
pivotal role in ushering projects from order to installation and system
activation. The primary function of this role is to be responsive to customer
questions and concerns by leveraging superior people skills across multiple
forms of communication to facilitate project progression.

In providing resolution to
customer concerns, Project Advisors work cross-functionally with other internal
teams to ensure a timely installation and incredible customer experience. The
Project Advisor must be a subject matter expert in the entire suite of Tesla
Energy products and fully understand the complete job life cycle as they
proactively provide updates and set correct customer expectations.

The ideal candidate brings
high energy, a desire to learn and master new technologies and an optimistic
approach to every customer interaction.

Responsibilities

• Respond to high volume
  of customer communications leveraging multiple platforms including Phone, SMS,
  Email and Live Chat. Do so quickly and accurately to resolve issues and push
  projects to installation and other critical milestones.


• Provide customers and
  internal teams with necessary project updates, setting correct expectations to
  maximize customer experience and achieve business goals.


• Manage personal
  calendar to ensure all follow-up commitments are met.


• Address any potential
  problems on customer accounts by utilizing critical-thinking skills to drive timely
  resolutions.


• Utilize effective time
  management to assess daily workload and subsequently prioritize tasks, maximizing
  impact on required worklist.


• Interface with internal
  energy departments to ensure accurate and timely action to customer requests.


• Ensure an incredible
  customer experience even when obstacles present themselves, including those
  outside one's direct control.

Requirements

• Bachelor's degree or
  equivalent experience in a fast-paced customer facing role.


• Positive and energetic
  phone skills, excellent listening skills, strong writing skills.


• Extremely detail-oriented,
  organized, resourceful and able to adapt to shifting priorities.


• Self-motivated and
  passionate with ability to work effectively in a highly automated and
  collaborative environment.


• Maintain high level of
  organization while managing high volume pipeline of customer projects,
  considering future implications of immediate actions for acceleration of project
  completion.


• Strong relationship
  management skills and the ability to explain complex technical concepts.


• Proven track record to
  meet or exceed targets and goals.


• Ability to function
  autonomously, working independent of a support staff, in a fast-paced
  environment


• Must take initiative,
  not accepting the status-quo to resolve customer issues.


• Be resourceful;
  identify and utilize all available options to achieve company targets.


• Understand how
  decisions in one area impact other departments and operational goals.


• Be solution-oriented,
  approaching challenges or delays with optimism and creative ideas for
  resolution.


• Proficient with
  standard corporate productivity tools (email, voicemail, MS Office, internet
  navigation, and customer relationship management).


• Must be comfortable
  with and eager to learn about complex technologies and business processes.


• Enthusiastic and
  passionate about the energy industry and Tesla.


• Be a good person, team
  member, and colleague. Represent Tesla with pride and integrity.


• Must have or be able to
  obtain a Home Improvement Salesperson license through the Contractors State Licensing Board.

Employee
Benefits