Service Advisor - Madison, WI at Tesla Motors, Inc. in Madison, Wisconsin

Job Description:

Service Advisor

The Role

Tesla Motors is looking for an experienced Service Advisor
to work on one of the most progressive vehicle brands in the world. This
position requires ahigh-levelcustomer and employee interaction, so
the ideal candidate will not only possess the technical acumen, but also the
ability to provide a strong level of customer service. If you are
interested in becoming a part of a world-class service team supporting the
latest EV technology, we are interested in hearing from you.

Responsibilities

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Answer Phone Calls, Emails and Drive In's to address any
customer concern with the highest level of response and attention

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Return missed phone calls, email in no less than 5 minutes

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Determine if technical solution can be resolved over the
phone; escalate immediately to Shop Foreman / Service Manager to provide
immediate attention

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Accurately record issues and data into Dealer Management
System. Attention to detail critical

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Conduct Transactions w/ system; walk customer through
correction and provide summary

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Communicate estimated completion time, regular updates and
follow through on each customer vehicle

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Coordinate the detail of every vehicle prior to delivery

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Coordinate the delivery time or pick up with each customer

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Follow up with Customer on services provided; ensure they
are satisfied with the work performed

Requirements

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Knowledge of methods, techniques, parts,tools and
materials used in the maintenance and repair of vehicles

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Experience in operational useand maintenance of a wide
variety of hand power tools, shop tools, and automotive and electrical test
equipment

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Understanding of basic automotive techniques related to
repair and servicing of automobiles

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Ability to follow oral and written instructions with
attention to detail

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Willingness to learn new and innovative automotive
technologies

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Ability to establish and maintain cooperative working
relationships with those contacted in the course of work to include the public

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Perform detailed daily record keeping and reporting

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Effectively handle multiple priorities, organize workload,
and meet deadlines

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Work in a team-based environment and achieve common goal

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High School diploma or equivalent

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Dealer Management System(s), Outlook, and MS Office

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Associate Degree or certificate in Automotive Technology,
preferred

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Retail automotive service experience, preferred

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Must have and maintain a valid driver's license and an
acceptable and safe driving record

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Must have two years of driving experience

Employee Benefits

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As a full time
Tesla employee you will receive full benefits from day 1 for you and your
dependents.

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Kaiser and
UnitedHealthcare PPO and HSA plans (including infertility coverage)

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3 medical plan
choices with $0 paycheck contribution

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Vision & dental
plans (including orthodontic coverage)

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Company paid Life,
AD&D, short-term and long-term disability

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401(k), Employee
Stock Purchase Plans, and other financial benefits

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Employee Assistance
Program, Paid Time Off, and Paid Holidays

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Back-up childcare
and employee discounts