Program Manager - Global Sales Operations - REMOTE at Johnson Controls, Inc in Boca Raton, Florida

Job Description:

Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let’s talk today.

 What you will do

• The role of Program Manager will report directly to the Global Sales Operations Leader for Sensormatic Solutions.


• As Program Manager, this individual will support the Global Sales Operations Leader and our key initiatives for all regions including:


• Planning: Support the alignment of the regions in executing GSO Sensormatic goals across all key stakeholders and cascading them throughout the various territories and functions and driving an overall scorecard to manage performance to plan.


• Transformation: Support our GSO Transformation plan realization to meet our commitments, build the strategic capabilities needed, and change management activity.


• Identifying critical activities and issues 


• Prioritizing efforts and program activities to support transformation efforts for the Global Sales Operations Leader


• Identifying potential opportunities to drive additional value


• Working with Regional Sales Operations Leaders and teams


• Working with Regional /Sub-Region / Territory Leaders and sellers to make sure global and/or regional standards and approaches adoption

How you will do it

• Governance: Establish and manage the overall global governance framework and calendar


• Lead the planning and coordination of:


• Monthly and quarterly regional business reviews


• All Leadership Meetings – Executive and regional leadership teams


• Weekly forecast meetings


• Annual Retail Solutions Kickoff Meeting


• Various Leadership Summits


• Town hall meetings


• Partner to drive internal communications and messaging


• Execution: Ensure the consistency of execution within the region to meet or exceed commitments


• Market segmentation and territory management coverage reporting


• Productivity & Sales Performance Reporting


• Sale Operations KPI dashboards


• Supporting Account Planning & Execution activity in each Region 


• Ensure accuracy of the region’s S&OP signal process 


• Sales Process Optimization, Sales Capacity & Productivity, and Compensation on-time reporting


• Building strong relationships with the cross-functional groups of Sensormatic Solutions Management, Sales, Marketing, Order Management, Manufacturing & Supply Chain, Professional Services, Customer Service and Delivery, Finance etc.


• Supporting the interaction with the other business units and shared services of JCI


• Assisting in the development and execution of clear, coherent, and timely communications strategies


• Manage Risk: Partner to manage Sensormatic’s global risk as needed

What you will bring

• Well versed with commercial models, data analytics, program management


• Innovatively and constructively challenge the status quo to drive the business forward


• In-depth understanding, and expert utilization of, account planning methodologies, forecasting and productivity tools (e.g. Salesforce, Altify, ServiceMax, etc.).


• Proven experience of working in similar role in a retail-solutions, professional services, sales, IT or consulting environment

What we look for

• Bachelor's degree or equivalent combination of education and experience


• 8+ years’ experience in a successful Program Management / Project Management role


• Proven experience with sales operations


• Proven track record of working with cross-functional business leaders to achieve difficult objectives


• Succeeds at the ‘Art of what is Possible’ in creating and defining solutions to complex business problems


• An understanding of the Retail Industry and its leading brands


• Ability to act as a strategic partner, trusted advisor

Preferred

• MBA/Master's degree


• Strong relationship building and influencing skills


• Strong interpersonal, written, and oral communication skills


• High-energy, can-do attitude 


• Willingness to learn, adapt and overcome challenges and obstacles


• Driven and able to work under pressure


• Passionate about change – people, process and tools


• Capable of developing relationships at CxO/Senior Leadership level


• Proven experience of working closely within a large integrated environment


• Ability to understand the strategic goals of the Global Sales Operations organization and provide the ability to assign importance to competing priorities all in service of moving the business forward and achieving our targeted business outcomes. Your ability to gain a high level of trust from both internal and external customers will prove to be invaluable to your success. 


• The knowledge and expertise to leverage cross-functional high performing teams to deliver global targets leveraging program management experience and expertise


• Proven experience in managing complex environments with multiple stakeholders in matrixed organizations


• Have personally led or supported large global programs

 

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.