Clinical Concierge LVN - San Luis Obispo Foothill Plaza (Full Time, 12 Hour, Day Shifts) at Cottage Health in San Luis Obispo, California

Job Description:

Are you looking to make an impact in your community whileworking for a top-ranked heath care system? Your next opportunity is here. The exciting new Cottage Health Urgent Care Platform is looking to hire a Licensed Vocational Nurse or Certified Medical Assistant in beautiful Santa Barbara County. Features of the urgent care centers include:

1. Independentlystaffed family nurse practitioners

2. Conveniently located, attractive, and ultramodernfacilities to allow for expeditedpatient

flow

3. Fourpatient rooms, a minor procedure suite, an orthopedic suite which includes

in-room- x-ray, laboratory, and the ability to dispense pre-packagedmedications for

patient convenience

Cottage Health is ranked by Fortune Magazine as one of thetop 10 Best Places to Work in Health Care for 2019. We believe that caring for our patients begins with caring for our employees. Cottage employees are part of a professional team collaborating to provide the best possible patient care in a positive work environment where every employee receives the resources, support andencouragement to achieve excellence in their role.

Responsibilities

The Clinical Concierge is the guide for the patient throughout their urgent care journey, from completing registration, collecting payments, rooming and vitals, completing point-of-care lab testing, administering medications, assisting the provider with care, discharging, and following-up with patients. It is the role of the Clinical Concierge tocompanion patients and their \"secondary guests\" through the entireexperience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. This position is a vital part of the office team that cares for patients in theclinical setting working under the direction of the Site Manager and the on-duty provider and works closely with the provider and other clinical staff. Additionally, the Clinical Concierge is responsible for a variety of clinical functions within a clinical setting requiring knowledge and integration ofavailable standard, resources, and data; discretion; good judgment; diplomacy;decision making; and a customer service attitude. Acting as the patient advocate, the Clinical Concierge has continuous contact with providers, patients, patient families/significant others, community agencies, and patientcare staff and management.

Education

• Successful completion of a Vocational Nurse or Medical Assistant education program

Certifications, Licenses, Registrations

California licensure as a Licensed Vocational Nurse (LVN) or One of the following Medical Assistant certifications:

Certified Medical Assistant (AAMA) from American Association of Medical Assistants,

or Clinical Medical Assistant Certification from American Medical Certification Association,

or Medical Assistant (RMA) from American Medical Technologists,

or California Certified Medical Assistant (CCMA) from California Certifying Board of Medical Assistants,

or National Certified Medical Assistant (NCMA) from Multiskilled Medical Certification Institute, Inc.,

and American Heart Association BLS for Health Care Providers

Technical Requirements

• Basic computer skills with Microsoft Office andemail

• Knowledge of medical terminology

• Knowledge of electronic record, preferably Epic

• Ability to maintain effective and organizedsystems to ensure timely patient flow

• Exceptional customer service and phone etiquette

• Skilled in correct grammar, spelling andpunctuation

Years of Related Work Experience
• Health Care facility clinical experience required.

• 1 year of experience as an LVN, medical assistant, or equivalent, including previous experience with an electronic health record and phlebotomy.