Posted in Other 30+ days ago.
Job Summary
The Enterprise Tech Support Supervisor will oversee the day-to-day performance of the Tier 2 enterprise support team within their region, and work closely with outsource partner(s) to ensure service levels and KPIs are met.
In addition to daily operations, the Team Supervisor will be responsible for the technical and professional development of the Tier 2 agents, monitoring their quality and performance, and coaching regularly to promote continued growth.
The role will also be responsible for working to resolve and escalate known issues, and working with the Tier 3 Enterprise Support Supervisor, and the Enterprise Tech Support Manager to improve the overall performance of the department.
Primary Job Responsibilities
Technical Experience Needed
Customer Support Experience Needed
Education
Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we're small and flexible enough for every person to take initiative and make things happen. But we're big enough in our portfolio, and reach, for those actions to have a global impact. That's a pretty sweet spot to be in and we're always striving to keep it that way.
"All qualified applicants will receive consideration for employmentwithout regard to race, sex, color, religion,sexual orientation, gender identity,national origin, protected veteran status, or on the basis of disability."
If you require an accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at + 1-510-713-4866 for assistance.
#LI-JM21
Camas School District |
Koch |
Koch |