Job Description:

Manager, Customer Advisory Support - Global Technology Practice

Job Locations

US

The Global Technology Practice is focused on providing expert support for sales cycles and ensuring customer adoption of the latest modernization of SAS software.

As Manager, Customer Advisory Support in the Global Technology Practice,you'll lead a team responsible for the for delivery of high-level technology-oriented messages to customers in sales engagements and provide education and training, as needed, to external teams on the solutions housed within the Practice.

What you'll do

Hire, develop and retain customer advisory professionals with the necessary skills to drive our business forward.
• Manage day to day activities of customer staff and sales support activities.


• Determine utilization of staff and resources to achieve sales goals.


• Assign areas of responsibility across team, including sales assignments or product specialty.


• Responsible for consistent team-wide delivery of SAS technology and solution- messages to customers in sales engagements.


• Provide overall leadership on initiatives and projects; coordinates with other business units & geographies to share best practices and approaches.


• Ensure adherence to sales plans and strategies.


• Assist and identifies key accounts, emerging technologies and initiative areas to determine strategies that maximize revenue.


• Make decisions for team in support of regional goals and objectives; referring to upper management on major issues.


• Analyze cost and effort of customer advisory support.


• Support and reinforces best practices, with heavy emphasis on sales methodologies and consistency across the team.


• Work with sales management to fully qualify and manage the delivery of customer advisory Proof of Concept/Value engagements.


• Create with customer a business case on SAS technology & solutions and calculates value for the customer.


• Ensure customer advisory team participation in activities that provide a strong transition to post-sales process and customer adoption.

You'll also

• Communicate corporate marketing strategies and procedures of assigned company software products or market segments to sales and technical sales support staff and third-party relationships.


• Collaborate with cross functional teams to ensureaccurate, consistent delivery of marketing message and product capability message.


• Provide consistent, ongoing input to Field Strategy and Support organization based on experiences and feedback from field sales engagements.

What we're looking for

• Bachelor's degree, preferably in Business, Engineering, Computer Science, or quantitative field


• Typically requires at least eightyears of experience with Analytics domain technical, sales support, or sales enablement


• Ability to travel up to 25%


• Geographic location in the United States

Other knowledge skills and abilities required

• Ability to work with and lead a team.


• Demonstrated understanding of hardware and software sales techniques and principles.


• Strong interpersonal and oral communication skills; demonstrated leadership skills.


• Ability to work and learn independently.


• Knowledge of sales methodologies and practices.


• Knowledge ofmarketing concepts.

Why SAS

• We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.


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• Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn't about fitting into our culture, it's about adding to it - and we can't wait to see what you'll bring.

Additional Information

SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more:Equal Employment Opportunity is the Law. Also view the supplementEEO is the Law, and thePay Transparencynotice.

Equivalent combination of education, training and experience may be considered in place of the above qualifications. The level of this position will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified "sas.com" email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at Recruitingsupport@sas.com before taking any further action.