Individual Markets - Life Claims Service Specialist at Guardian in Bethlehem, Pennsylvania

Job Description:

Who we are:
Guardian is a Fortune 250 global financial services company, as well as one of the largest mutual insurance companies in America. Guardian offers a range of insurance products from life insurance and disability income insurance to annuities and dental plans.
We are proud to be able to deliver on our commitments and to be able to serve our clients when they need us the most. We are committed to creating better futures for our clients, employees, and communities. We do this by keeping our values in sight:

We do the right thing
People count
We hold ourselves to very high standards

Employee Experience:
We understand that no one majors in insurance while they are in college, and that limited knowledge of insurance should not impact your qualifications for our available positions. In fact, Guardian is seeking college graduates with educational diversity in order to fuel our exciting and dynamic work environment. So regardless of your college major, you could begin your career path with Guardian.

Candidate Responsibilities:
Working under direct supervision, this position is focused on providing high-quality service and collaborative claim management to our clients. The foundational skills that you will learn involve how to manage claim service inquiries, including notice of claim, basic fact gathering technique, and what goes into an in good order new claim file. The skills and knowledge that you acquire, and use will assist in claims decision making and serve as a foundation to further develop your career.

Functional Skills
Your attention to detail, strong analytical skills, excellent communication skills, and ability to manage multiple priorities all with a positive attitude will assist with claim decision making and ensure a high level of client satisfaction.

Leadership Behaviors
At Guardian, everyone is a leader. Your demonstrated ability to provide superior service, express yourself in an open, honest, and thoughtful manner, and embrace feedback and change will allow you to continue to develop professionally while allowing Guardian to differentiate our business and deliver on our future. Position Qualifications:
In addition to the above, you will also likely possess:

• A college or university degree or the equivalent work experience that provides knowledge and exposure to claims, service or other principles and concepts
• A developing understanding of client needs.

Location:

• Bethlehem, PA, with work from home flexibility.

Our promise:

• Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

We offer:

• Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.
• Competitive compensation package.
• Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
• Life and disability insurance.
• A great 401(k) with company match.
• Tuition assistance, paid parental leave and backup family care.
• Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.
• Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
• Employee Resource Groups that advocate for inclusion and diversity in all that we do.
• Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability.

About Guardian:
Guardian has been helping people protect their futures and secure their lives for 160 years. Every day, we serve approximately 29 million people through a range of insurance and financial products. We help people and their families pursue financial security and well-being in life, health, and wealth. We help companies take care of their employees. And we help people recover and thrive after unexpected loss.

From our founding in 1860, when a community of immigrants joined together to insure and protect their businesses and families, doing the right thing for our policyholders and customers has guided everything we do. Our dedication to customers has helped us remain one of the most highly rated in client satisfaction and
financial strength . And as one of the largest mutual insurance companies, we know what matters most: putting the needs of our customers first. Because everyone deserves a Guardian. Learn more about Guardian at www.GuardianLife.com .

© Copyright 2021 The Guardian Life Insurance Company of America, New York, NY

Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

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