Mortgage Finance - Ft Worth, TX - Loan Servicing Specialist IV at JPMorgan Chase Bank, N.A. in Fort Worth, Texas

Job Description:

LOAN SERVICING SPECIALIST IV - FUNDING

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds' most prominent corporate, institutional and government clients under its JPMorgan Chase & Co brands. JPMorgan Chase & Co.is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as fully parental leave time, health care insurance and retirement benefits.

Commercial Banking (CB) serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs.

Wholesale Loan Services Mortgage Finance Operations (WLS MF Ops) exists within Commercial Banking and provides servicing functions for Mortgage Finance. These functions include account administration, collateral management, funding, paydown processing, customer service, billing, account reconciliations, quality control, and exception management. This role resides within our Funding and Shipping departments and supports the team's responsibility collateral management, 3rd party collateral management, and client funding / paydown servicing. This position collaborates and partners with the WLS management/functional teams, Legal and other functional support groups (Compliance, Audit, Finance, Technology etc.); Mortgage Finance Business Partners; external clients and service vendors utilized to support the LOB.

This position will report to the Loan Servicing Manager - Funding. All funding requests must be processed within 1 hour of receipt from customers in adherence to our 1 hour Service Level Agreement. All customer requests received within established cut-off times must be processed on same business day. There is no backlog.

This position will be responsible for the processing of funding and paydown requests from Mortgage Finance customers via Mortgage Finance Online (MFO) website (client facing website). The Loan Servicing Specialist-Funding is responsible for the daily balancing of Mortgage Finance customers' funding and operating accounts and providing daily end of day activity reports to Mortgage Finance customers. They are responsible for the daily management of each assigned Mortgage Finance customer facility. The Loan Servicing Specialist ensures that all customer SLAs are met daily. They will be responsible for identifying, researching and resolving routine discrepancies in their daily work activities. They are the primary daily interface with the Mortgage Finance customer. This role is required to establish strong relationships with each customer to provide best in class service.

Non-exempt position - 9:00 AM to 6:00 PM Shift requirement

Core Responsibilities:

• Process customer funding requests - 50% of time
• Process customer paydown requests - 30% of time
• Balance customer funding and operating accounts - 5% of time
• Facility maintenance (haircuts, transfers, etc.) - 5% of time
• Reporting - 5% of time
• Research - 5% of time

• Communicates effectively with team and external clients
• Builds relationships
• Manage account relationships utilizing loan accounting software / applications
• Analyze information and make sound decisions
• Demonstrates adaptability
• Takes personal ownership

Qualifications:

• High School Diploma or GED - Required
• Associates or Bachelor's Degree - Preferred

• 1 to 3 years related experience
• Strong organizational skills
• Strong interpersonal skills
• Strong decision-making and problem solving skills
• Superior customer service skills
• Ability to work with minimum supervision
• Adaptable and dependable
• Results oriented in a deadline driven work environment
• High energy, self-motivated and ability to make immediate, logical decisions
• Proficient computer skills
• Solid understanding of Microsoft Word and Excel
• Ability to work overtime if needed

Location
Fort Worth, TexasJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans