Outside Service Technician at Samuel, Son & Co. (USA) Inc. in Woodridge, Illinois

Job Description:

Central  & Eastern US

Maintenance, Technicians, Electricians, are you looking for a rewarding career opportunity with an industry leading organization? Samuel Packaging Systems Group is a service focused market leader and will offer you some of the best training and technical experience in the industry!

Due to our continued success, we are seeking a Field Service Technician to join our  team in Central or Eastern US. In this position you will play a key role by providing technical support for packaging equipment in your region.

If you think you have what it takes to become part of our team, contact us today, we definitely want to speak with you!

What we offer:

• Competitive compensation, Overtime, paid vacation, and an annual bonus program


• Health, dental and vision insurance


• 401(K) plan with company match


• Company provided 4x4 truck that is available for personal use


• Opportunity for fast advancement and career growth

Job Summary and Scope:

Having demonstrated a high ability as a Field Service Technician/Representative, the Senior technician will be considered an expert and a product champion within the Field Service department.  The Senior Field Service position responsibilities will include expert levels abilities in all functions of a Field Service Technician.  A Senior Tech will be capable of providing customers with support for all relevant equipment types and models and maintain an expert level ability with secondary skillsets including PLC logic controllers, Automation controls, Mechanical and Electrical Troubleshooting, Pneumatic and Hydraulic systems. Senior technicians will provide leadership in activities where necessary and will actively mentor lower level technicians. Responsibilities for the position will include Marketing support, Engineering support, Field Service, Installation support, customer and internal Training, and other related aspects concerning the equipment Sold and Serviced by Samuel Packaging Systems and its affiliates. 

Job Responsibilities

• Fully proficient in Field Service activities concerning all relevant equipment sold by SPSG


• Responsible for continuous growth as a representative of Samuel PSG.


• To represent Samuel and the SPSG NA Service department in customer initiatives, design and development activities, and other team activities as designated by management.


• Highly active in the advancement of products/Service marketed by SPSG


• To work directly with Sales, Marketing, and Design teams on projects, demonstrations, trials, and other market related task as assigned by supervision.


• To participate/assist in training initiatives throughout the department.


• To participate in Lean initiatives and other developmental projects.


• To hold primary responsibilities and be fully accountable for field projects.


• To travel to and work remotely in customer and SPSG locations, including requirements in  USA, Canada, and abroad.


• Maintain and follow paperwork and reporting guidelines.


• Manage travel schedule to minimize company costs.


• Excellent intercompany and customer relationships


• Maintain company vehicle, ensuring cleanliness and compliance with recommended schedules.


• Professional attire and behavior in representing SPSG


• Other as assigned by Management

Working Conditions / Physical Requirements:

• May require working weekends, holidays, and overtime as needed.


• Requires availability for travel on short notice.


• Overnight travel expectation is 50%.


• Must be able to work in varies work conditions such as extreme temperatures, hot and cold environments


• Must be able to work safely around automated equipment with little to no supervision while following all company and customer safety policies.

REQUIREMENTS:

• Minimum Associates Degree in related Engineering field and/or technical school equivalent.  Other training and experience considered in certain situations.


• Favorable completion of Level III training and advancement requirements as set forth by management or experience approval certification by Manager.


• Full completion of the incentivized advancement program as applicable.


• Favorable Performance evaluation history. 


• A minimum of 3 Years’ experience on equipment marketed by Samuel PSG.


• A minimum of 3 years’ experience as a Field Service Technician.


• Expert level capacity in automation controls as pertaining to Strapping equipment manufactured and/or marketed by SPSG.


• Acceptable aptitude with required PLC platforms utilized by Samuel PSG. 


• Maintain a continued willingness to learn and participate in departmental initiatives.


• Capable of interpreting, and troubleshooting blueprints, electrical, pneumatic/hydraulic schematics.


• A demonstrated ability to handle stressful and challenging situations.


• A Demonstrated ability and willingness to make acceptable judgment calls and decisions.


• Demonstrated ability to provide good communication both verbal and written as required.


• Demonstrated ability to be a Self-motivated individual that can work well with others or with little to no direct supervision.


• Demonstrated ability to be detail oriented and reliable to maintain customer equipment.

Equal Opportunity Employer

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