Senior Technical Program Manager- Manage and Analyze at DocuSign in Seattle, Washington

Job Description:

Senior Technical Program Manager- Manage and Analyze
Product & Program Management | Seattle / San Francisco / Chicago

If position is eligible for remote employment, it will exclude the following locations: Alaska, Colorado, Hawaii, Iowa, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Our agreement with employees
DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

The team
Our Program Management team works on some of the most impactful and challenging problems in the Software industry. We are a highly collaborative cross-border group that operates on the edge between Engineering and the business and helps to deliver solutions from concept to launch - all while focusing on and advocating for what's best for our customers. We work closely with Product Management, Engineering and Design to create some of the most innovative never-been-done-before products. We partner with the Sales, Customer Success, Marketing, Finance, Legal, and Security teams to successfully bring the product to market.

This position
The Senior Technical Program Manager will lead and motivate our teams by introducing efficient processes, driving innovative and measurable solutions to maximize efficiency for team members, and working in unison with the product development teams to create the best experiences for our customers. This role will be responsible for managing programs of large scope, impact, and complexity through all phases of the life cycle.
The senior technical Program Manager will plan and direct schedules and monitor budget/spending. Monitor the project from initiation through delivery. Organize the interdepartmental activities ensuring management of interdependencies and managing risks proactively to drive completion of the project/product on schedule and within budget constraints. This person will plan, track and monitor work of cross functional teams including but not limited to product management, Engineering, marketing, Field enablement, Customer enablement and program staff, providing technical support and direction.Duties and tasks are varied and complex, needing independent judgment so the person needs to be fully competent in area of technical Program management expertise.

This role will include a focus on process and the ideal candidate will be a solid transformation change professional. May have project lead roles and or need to supervise lower level personnel as the organization grows.

This position is an individual contributor and reports to the Director of Program Management.

Job responsibilities
* Understand business goals, analyze operations across multiple product lines, design KPIs and other metrics for tracking execution
* Systematically ommunicate performance against metrics, schedules, dependencies, issues, and risks across teams and to stakeholders
* Lead junior members and engineering managers with creation of monitoring dashboards
* Train teams on agile practices when necessary including stepping in as Scrum Master while training the teams
* Keep senior executives and business teams updated on project timelines and results.
* Partner with product managers to define end to end launch plan and identify gaps.
* Lead communication within the team, across Product Development, and across DocuSign
* Ensure adherence to engineering SDLC and visibility to release management (e.g. release targets updated during sprint planning)
* Identify and track risks to engineering delivery and overall program schedule
* Continually evaluate existing processes and procedures. Make recommendations and drive process improvement and adoption of best practices to improve efficiency and effectiveness.
* Conduct change management efforts of moderate to high complexity impacting one or multiple mission's cross-functional processes
* Mange teams across disciplines and across geographies (San Francisco, Seattle, Sweden, Egypt..etc)

Basic Qualifications
* 10 years leading complex, cross-functional, global programs in SaaS based products
* B.S degree in Computer science or a related comparable field of study
* Proficient in using Atlassian Toolset: Jira, Confluence, Portfolio/Advanced Reporting..etc

Preferred Qualifications
* MBA and experience in BI/Analytics highly preferred
*Track record of managing successful launches of products, including GTM enablement
* Experience building strong cross-team relationships and partnerships
* Ability to successfully navigate multiple technical functions in the areas of infrastructure, technical operations, release management, and software engineering to understand and eliminate obstacles
* Equally confident in working with executive team members as working with software developers.
* Skilled at dealing with ambiguity in a rapidly growing and changing environment
* Experience in a company that has scaled or experience in both small and large scale software development organizations.
* Strong business acumen and technical background, with the ability to quickly understand and communicate technical concepts and challenges across wide-ranging audiences
* Ability to manage multiple stakeholders and expectations

About Us
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, hundreds of thousands of customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. Plus, we save more trees together! And that's a good thing.

DocuSign is an Equal Opportunity Employer. DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the business and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

#LI-DS1