Customer Service Specialist at Lanxess Corporation in Shelton, Connecticut

Job Description:

Who we are:

LANXESS is a leading specialty chemicals company with sales of EUR6.8 billion in 2019 and about 14,300 employees in33 countries. The company is currently represented at 60+ production sites worldwide. The core business of LANXESS is the development, manufacturing and marketing of chemical intermediates, additives, specialty chemicals and plastics.

LANXESS is listed in the leading sustainability indices Dow Jones Sustainability Index (DJSI World) and FTSE4Good.

In the United States, LANXESS employs more than 2,000 people at 21 locations in 10 states.

What we can offer you:

LANXESS is a young company with strong roots! We derive our strength from global presence, management excellence and most importantly our people! Our employees are the pillars of our success.

We offer exciting career opportunities regionally as well as internationally, educational assistance programs, competitive pay and benefits, language training programs, and many other personal and professional development programs that are a part of our vision and values that drive our ongoing success.

Job Highlights

• Plans and executes expedient and efficient processing of customer orders in the SAP system to ensure products are delivered to LANXESS' customers on time and without problems. This includes maintenance of customer messages and contact information in Customer Master Data records, notifying plants of special customer requests and shipping arrangements verifying price and incoterms on purchase orders.


• Coordinates shipping and delivery between customers and plants. This requires knowledge of LANXESS logistics procedures, transportation methods, and regulations.


• Reviews requests for special pricing for consistency, alignment with current freight and payments terms, and proper approvals. Submits price requests with zero errors.


• Investigates and resolves customer deductions; identifies and corrects contributing factors to avoid future deductions.


• Reports inventory shortages or issues to the Regional Supply Chain Manager and Inventory Planner.


• Timely assignment of available inventory to comply with LANXESS transportation/warehousing lead times and meet with customer's delivery requirements. May include discussions with management and/or sales to review changes in customer's demands or deviations of requirements.


• Registers customer complaints in the April Star database and provides corrective actions for problems encountered in shipping, billing and inventory. Enters SCAR/CAR as required for internal and external supplier non-compliance issues.


• Develops strong working relationships with external customers.

Requirements

• BS degree in Business, Logistics, or Supply Chain with 5 years related experience preferred. Equivalent business or industry experience will be considered.


• Proficient working knowledge of SAP (or similar ERP) in a manufacturing environment. Functional knowledge of MS Excel and Power Point to provide support to the Regional Manager/sales team/customer is desirable.


• The position requires strong organizational, communication and time management skills. Excellent problem solving, persuasion, negotiation and conflict resolution skills are critical. Ability to quickly grasp general business and market information as well as related technical information regarding Lanxess products to serve as a department resource.


• International logistics operations experience and knowledge of export compliance regulations are a plus.

What we offer you:

• 
  Compensation: We offer competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.


• 
  Comprehensive Benefits: We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.


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  Work-Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global "Xwork" program, we offer flexible working arrangements in all countries in which we operate.


• 
  Training & Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning .

Diversity: LANXESS is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status or disability.

Join the LANXESS team!

Must include a resume.