International Liaison at IDEXX Laboratories, Inc in Memphis, Tennessee

Job Description:

As an International Liaison at IDEXX's Memphis location, you will be performing a variety of customer service activities for internal and external customers, providing information, resolving issues, and ensuring customer satisfaction.

Exceeding customer expectations is one of our guiding principles at IDEXX. Our credibility as a company relies on our ability to deliver quality products to our customers on time and with no disruption to their business. IDEXX's Worldwide Operations Team works to meet this challenge each day with a global network of distribution hubs and a focus on efficiency, regulatory compliance, and continuous improvement.

What you can expect in this role

• You will provide customer technical support for one or more Company products or services, including pet and other animal health care-related products for veterinarians, medical diagnostic and water-testing equipment and other products and services.


• You will answer customer questions, explain products and services, instruct in use of equipment, coordinate and assist with equipment installations, configure computer system hardware or software, troubleshoot and repair system, database or data communication issues, customer order entry and billing or other priorities.


• You will determine customer needs, research and provide solutions, coordinate with other team members as needed.


• You will ensure ongoing customer satisfaction and continuing strong customer relationships.


• You will support quality management system and other compliance requirements.

What you need to succeed

• High School diploma or equivalent combination of education and experience required. Associates degree, Bachelors degree a plus.


• You will have excellent customer-facing interpersonal skills, with experience working with customers and maintaining good customer relationships.


• You will have technical record keeping management skills.


• You will have reasoning and analytical skills to resolve issues.


• You will have excellent phone skills, with ability to establish rapport.


• You will have excellent attention to detail.


• You will be organized with ability to multi-task.


• You will have the ability to work independently and as part of a team.


• You will have communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner.


• You will have computer skills, including Microsoft Office.

Physical Demands

• Extensive sitting, phone and computer use.


• May be required to lift, move and carry up to 50 pounds.


• Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus.


• Hearing acuity sufficient to effectively communicate with customers and Employees via telephone and in person.


• Ability to communicate verbally on phone and in person.


• Fluency in the English language.


• Extended hours may be required.


• Some travel required.

Work environment

• Office and Warehouse environment

Why IDEXX

We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 9,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.