The Software Packaging Analyst position is responsible for the processing, tracking, and reporting for software purchases
Requirements
Specific Requirements, Skills, Personal Characteristics, Licenses, Physical Abilities, etc.
OVERALL REQUIREMENTS:
U.S. Citizen
Submit/Pass a 10-year Dept. of Defense background check, criminal history, drug screening, and fingerprints
Valid driver's license/Real-ID with clean driver's history
Applicant must have a strong work ethic, be extremely organized and detail-oriented, be a self-starter with excellent time-management, problem solving, and multitasking skills
Applicant must have excellent front-facing / face-to-face customer service skills
Minimum 1 year of customer service experience (call center, retail, or other customer facing role)
Problem solving skills from active listening to, and educating, customers through resolution and a set of delivery expectations.
Excellent communication skills (in English), both verbal and written, to articulate details in a professional manager.
Position requires ability to sit and work from a computer for extended periods of time.
Experience with a ticketing system like ServiceNow a plus.
JOB SPECIFIC REQUIREMENTS AND SKILLS:
3+ years' experience in an IT Enterprise environment focusing on software and/or hardware procurement and asset management
Active DoD Top-Secret security clearance (ability to obtain)
Customer service experience (call center, retail, or other customer facing role)
Advanced working knowledge of all MS Office Suite applications (Work, Excel, MS Project, etc.)
Responsibilities & Duties
List the specific duties required of this job. List in order of importance. Complete sentences.
This position will be responsible for:
Software Purchasing
Vendor relationships
Pricing updates and model management
Subscription renewals
Assisting end-users with purchasing assistance and recommendations
Ensuring classified and unclassified software is available
Work to innovate and optimize all purchasing processes.
Ensuring that systems/data is ready for audits
Standardizing and optimizing both the Hardware and the Software Asset management systems