Home Delivery Scheduling Lead at Restoration Hardware in Tracy, California

Job Description:

JOB DESCRIPTION
RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.

The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.

At RH we believe deeply that the \"right\" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take \"no\" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

As a Home Delivery Scheduling Lead, you will represent the RH brand by facilitating a luxury delivery experience of furniture and accessories to our customers' homes. This role will provide our customers with an elevated experience through timely phone and email communications.

YOUR RESPONSIBILITIES

• Live Our Vision, Values and Beliefs every day
• Provide leadership and coaching to Scheduling team and partners to ensure all standards and processes are met
• Develop a deep understanding of our policies, processes and products so that solutions are recommended in real time to our customers, delivery team and partners
• Ensure an unmatched, world-class customer experience during each step of the delivery scheduling process
• Leverage strong communication skills to effectively communicate with every customer and collaborate with internal and external partners
• Support phones lines in a high-volume contact environment
• Leverage strong communication skills (oral, written and listening) to effectively collaborate with your delivery team, internal partners, and customers
• Continuously seek to identify and eradicate operational inefficiencies and performance gap opportunities

OUR REQUIREMENTS

• 3+ years customer service or delivery logistics experience
• Strong oral, written and listening skills and the ability to build rapport through open and honest communication
• Proactive, organized, detail-oriented and motivated to find solutions in ambiguous environments or new scenarios
• Resilient in the face of adversity with the ability to excel under pressure
• Proficient technical ability: familiarity with Apple devices and software, Microsoft Office and Google applications
• Ability and willingness to work outside normal business hours

ABOUT US
RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

Apply Now