Technical Account Manager at Equinix in St. Louis, Missouri

Job Description:

Technical Account Manager

Equinix is the world's digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments.With Equinix Metal, customers can rapidly deploy automated single-tenant infrastructure and interact with 1,800+ networks and 2,900+ cloud and service providers.Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world's digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people's lives. Our culture is based on collaboration and the growth and development of our teams.

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

This role can be remote or based in one of our office locations.

Responsibilities

• Act as primary interface for strategic customers on either a shared or dedicated basis.




• Develop intimate knowledge of customer workloads and key operational requirements.




• Manage reporting to customer, including performance, SLAs, and sharing product roadmap.




• Work to resolve issues related to ongoing service, answer questions about customer infrastructure, and act as interface to L2/L3 support teams.




• Responsible for overall health of the customer, including helping to drive the use of new services and expansion of existing services.

Qualifications

• Minimum 3 years as a Technical Account Manager.




• Experience with bare metal and cloud infrastructure a definite plus.




• Team player with excellent consultative communication and negotiation skills, proven ability to work effectively with internal/external clients, vendors and consultants.




• Ability to make solid business decisions in a dynamic and fast-paced environment.




• Sets strategy and can translate into measurable objectives that are tracked and well understood by members of the team.




• Proven track record of building teams in a high growth environment

We offer Medical,TeleMedicine, Dental, Vision, Life and AD&D insurance, 401K, Leave of absence & disability benefits, paid time off & holidays and more.

In accordance with Colorado State Law (https://leg.colorado.gov/bills/sb19-085) the salary range for Colorado for thisrole is $96K- $130Kperyear with15%bonus target.

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.