Front Desk Representative (Waltham/Woburn/Reading) at Young Men's Christian Association of Greater Boston, Inc in Waltham, Massachusetts

Job Description:

The YMCA is for Youth Development, Healthy Living and Social Responsibility. Under the supervision of the Director of Membership Sales & Service, this position will represent the YMCA in a manner in accordance with the mission and goals of the YMCA. The Welcome Center representative will assist with membership and program sales, handle telephone calls, regulate lobby traffic, provide all membership and program information, and know and execute policies and procedures.

Expectations For All YMCA Staff:

Provide excellent member service by exceeding member expectations including being a good listener, caring about members' well-being and checking in on their progress. Staff must also take the initiative to talk with members and to make them feel welcome.
Be on time, ready to start work at Welcome Center at beginning of your shift, dressed in uniform and name tag, no matter the weather.
Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing, and weekend shifts.
Conduct prospective member tours, as needed
Handle member and non-member phone calls a per YMCA policies.
Perform program and camp registrations as well as membership sign-ups in YConnect or electronic registration system.
Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff.
Perform responsibilities such as; cashing out, balancing daily transactions, and dropping envelopes in safe.
Maintain an orderly and neat workspace during your shift and clean up when leaving.
Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim.
Attend all staff meetings (mandatory) and be able to work as a team player.
Perform all other duties as assigned.
Open the building according to procedure.