Information Technology Coordinator (ITC) - Top Secret Clearance Information Technology at SOC LLC in West Mifflin, Pennsylvania

Job Description:

Information Technology Coordinator needed for a long term contract opportunity with SOC's client to work in West Mifflin, Pennsylvania.

You must have an active Top Secret Clearance to be considered!

Responsibilities

* Function as IT coordinator for NRLFO. Provide NRLFO personnel at all locations with IT support by understanding requirements and mobilizing/coordinating support from site personnel (NNL IT, subcontractor and other NNL departments).

* Field general ITquestions/issues as needed. Provide direct IT support to NRLFO personnel if a problem requires quick action and NNL personnel are not readily available.

* Execute employee on-boarding and off-boarding IT-actions.

* Manage NRLFO hardware/software requests to include:

o Maintaining a knowledgebase of current hardware and software in NRLFO to support maintenance, enhancements, and refresh cycles.

o Facilitate item delivery, asset tracking, installation request, installation progress, product documentation, driver maintenance, and end-user feedback.

* Assist offices/individuals by providing support/advice for completing hardware/software requests.

* Assist in the approval, installation, configuration and ongoing support of unique, non- enterprise software.

* Assist/coordinate or develop solutions on issues related to the connectivity and configuration of non-enterprise systems (i.e., DOE Network, SSIMS) network or software configuration, in compliance with proper security principles.

* Assist Mission Support Division (MSD) in IT-related tasks associated with the implementation of enterprise system hardware and software initiatives such as ApproveIt, Bluebeam, e-signature, and E-distribution etc.

* Provide or arrange specialized training for unique hardware or software (i.e., Skype, Remedy entries, NRLFO IT HW/SW Request process, VTC scheduling etc.).

* Monitors status of open NRLFO Remedy tickets and assist in tracking, prioritizing, and resolving open tickets with applicable NR IT personnel to ensure tickets are resolved within established service level agreements. Ensure compliance with Help Desk Service Level Expectations.

* Identify IT-related trends and problems that prevent NRLFO employees from accomplishing their work, recommend solutions, and take/coordinate actions to resolve.

Qualifications

* Clearance: DOE Q or DOD Top Secret

* Bachelor's degree from an accredited college or university and a minimum of four years relevant experience; or

* Master's degree in a related field from an accredited college or university and a minimum of two years relevant experience

* Project Management Experience

* Microsoft certification or Proficiency in Microsoft applications including Word, Excel, SharePoint and Outlook.

* Exhibit a professional appearance and courteous manner

* Ability to work on tight deadlines

* Demonstrate ability to articulate technical ideas and concepts through verbal and written communications in a clear and concise manner

Preferred Skills

* Experience with software development processes.

* Demonstrate strong customer service skills, coupled with strong teaming, organization and interpersonal skills.

* Demonstrate experience in proactively resolving issues and improving processes.

* Demonstrate prioritization abilities and work on multiple tasks and see through to completion.

* Experience supporting employees by facilitating interdepartmental communications and interactions between internal and external parties.

* Knowledge of network operations.

* Knowledge of systems administration (Active directory, group policy, etc.).Knowledge of file management, transcription, and other administrative procedures.

* Experience developing and implementing new policies and processes.

* Experience with BMC Remedy suite or other ticketing system.

SOC, a Day & Zimmermann company, is an Equal Opportunity Employer,EOE AA M/F/Vet/Disability.

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