Lead, Supply Chain at Nintendo of America Inc. in North Bend, Washington

Job Description:

Nintendo of America Inc.

The worldwide pioneer in the creation of interactive entertainment, Nintendo Co., Ltd., of Kyoto, Japan, manufactures and markets hardware and software for its Nintendo Switch™ system and the Nintendo 3DS™ family of portable systems. Since 1983, when it launched the Nintendo Entertainment System™, Nintendo has sold more than 4.7 billion video games and more than 740 million hardware units globally, including Nintendo Switch and the Nintendo 3DS family of systems, as well as the Game Boy™, Game Boy Advance, Nintendo DS™ family of systems, Super NES™, Nintendo 64™, Nintendo GameCube™, Wii™ and Wii U™ systems. It has also created industry icons that have become well-known, household names, such as Mario, Donkey Kong, Metroid, Zelda and Pokémon. A wholly owned subsidiary, Nintendo of America Inc., based in Redmond, Wash., serves as headquarters for Nintendo's operations in the Americas. For more information about Nintendo, please visit the company's website at http://www.nintendo.com .

DESCRIPTION OF DUTIES

• Leads systems support staff and provides necessary support and guidance to meet and exceed objectives
• Maintains positive morale with staff
• Monitors and evaluates team metrics and arranges for applicable actions as necessary
• Forecasts internal IT work volume, equipment needs, and staffing levels
• Oversees clear and ongoing communication with customers to understand their needs and agree on deliverables
• Creates, updates and communicates timelines to customers
• Responsible for inventory and management of IT equipment to minimize loss and maintain workflow efficiency
• Creates annual department IT budget to ensure customer needs are met while spending responsibly
• Analyzes past and current trends to manage workloads and to forecast future department needs and priorities
• Prepares and conducts performance reviews and provides ongoing development of staff
• Ensures compliance with department and company policies and procedures
• Coordinates with upper management on performance/conduct issues
• Actively engages in ongoing process improvement, as well as personal development
• Travel up to 5% - domestic and international