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Sr Epic Business Analyst - Epic Reporting Workbench at Dana-Farber Cancer Institute in Boston, Massachusetts

Posted in Other 30+ days ago.

Job Description:

Job ID:22948

Location:450 Brookline Ave,

MA 02215


Employment Type:Full time


The Sr. Business Analyst for Epic Reporting Workbench reports to the Epic Operations Business Analyst Manager or Lead and is responsible for report intake/triage, eliciting business requirements, constructing specifications, configuration, and executing user acceptance testing of Epic reports. This role is responsible for ongoing maintenance and support of the reports through enhancements, upgrades as well as supporting end users across all Dana-Farber Cancer Institute (DFCI) service lines in their use of the reports. This person will have a detailed knowledge of the business operations of their department and the applications used. The analyst will support departments and hospital operations including clinic scheduling, nursing, laboratory, and revenue cycle. This person will be working in a matrixed environment with the Dana-Farber Clinical Operations & Business Analytics (COBA) team as well as across Mass General Brigham's Digital Health eCare (DHeC) reporting teams.


  • Submits tickets/issues in accordance with DFCI issue management processes

  • Execute business operation production tasks necessary for successful business operations (e.g. reconciliation procedures, verify interfaces are working correctly, production reports, etc)

  • Provide Level 1 support and educate end users with Epic Revenue Cycle applications and complementary applications

  • Provide Level 1 support for other applications used within the business unit

  • Answer end user "how-to" questions and support the DFCI Super User Program for business area

  • Document and analyze business processes and help drive business process improvement workflows

  • Understand user requirements; translate them to functional requirements/specifications and assist end user with Epic request submissions obtaining team approval

  • Assist with developing and executing user acceptance testing plans including creation of test cases

  • Create end-user tip sheets as identified by business users

  • Participate in regular team meetings to discuss team and project/program related activities, issues, changes, and communications as needed

  • Adhere to recognized project management tools and methodologies

  • Assist in identifying and recommending best practices for business analysis, training and end user support functions

  • Communicate status on various project/program efforts to leadership, internal stakeholders and manage expectations

  • Uses the DFCI values to govern decisions, actions and behaviors (Impact, Excellence, Compassion and Respect and Discovery)

  • Create and run analytical reports as needed using tools such as Reporting Workbench, Tableau and other reporting tools

  • May be asked to provide Quality Assistance tasks as requested by Business Unit managers

  • Presents initial recommendation on decisions / solution to Business Analyst Mgr to present to DHeC

  • Participate in any one-time activities necessary to support business operations (e.g. Swat team activities, etc)

  • Submits and resolves issues in accordance with DFCI issue management processes

  • Serves as the liaison to DHeC for supported business area and participates in DHeC BA meetings

  • Use higher level of experience and the grasp of the "big picture" to handle more complex tasks

  • Recommends decisions / solutions to team and Business Analyst Manager to present to DHeC

  • Participates in vendor and user conferences as directed

  • Participate in developing and managing project plans for new applications and/or major upgrades/enhancements

  • Plan and conduct user acceptance testing of complex functionality, upgrades and fixes

  • Assist in the guidance/training of Associate and Business Analysts

  • Research, coordinate and complete special projects as necessary

  • Works with other DFCI and DHeC teams to research issues and develop solutions including assessing impacts to other areas

  • Maintain and promote "best practices" procedures, which follow the business unit's framework, that guide how applications are supported, configured, upgraded, tested and used

  • Provide backup support as necessary for key business operational responsibilities

  • Manages implementation of decisions / solutions with team

  • Adheres to Institute change management procedures and policies

  • Support Credentialed Training activities as needed

  • Other duties as assigned


  • Primary remote with potential onsite work as needed

  • A lot of computer work which requires focus and concentration

  • May require travel for training or locally to meetings or satellite locations

  • Participate in on-call coverage as assigned


  • Bachelors Degree in Business, IT, or Healthcare preferred or minimum of 5 years of related work experience

  • Minimum of 5 years related experience, including revenue cycle experience with healthcare finance systems or clinical systems

  • Expert knowledge of Epic Reporting Workbench

  • Strong working knowledge of PC applications, e.g. Microsoft Excel, Office, PowerPoint, Visio, etc

  • Experience with business intelligence solution such as Tableau is preferred

  • Solid understanding of workflows relevant to the business team being supported

  • Must have experience in developing and integrating business processes

  • Active Epic certification(s) desired or must obtain Epic Certification as outlined by program requirements.


  • Affinity for technology and interest in healthcare operations including end user management.

  • Possesses the ability to learn quickly; self-motivated and independent

  • Good verbal and written communication skills

  • Strong attention to detail and ability to follow-through; escalates problems as necessary

  • Ability to effectively translate business requirements to functional requirements

  • Possess strong interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization including both technical and non-technical personnel

  • Good analytic and problem solving skills

  • Ability to be flexible, versatile, adaptable and take initiative

  • Ability to successfully collaborate with others of different skill sets, backgrounds an levels within and external to the organization

  • Excels at teamwork

  • Ability to effectively use reporting tools to analyze problems and to assist managers in meeting their business objectives

  • Demonstrates adaptability, flexibility, approachability and a willingness to work with others in a highly collaborative team environment

  • Ability to explain detailed technical information in clear terms

  • Excellent multi-tasking skills

  • Strong communication and written skills

  • Take charge individual

  • Ability to initiate and implement cost-saving ideas

  • Detailed experience and knowledge of the business unit being supported

  • Experience maintaining relationships with internal and external customers

  • Strong analytical and problem solving skills

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.


Job ID:22948

Location:450 Brookline Ave,

MA 02215


Employment Type:Full time