Job Description:

SME - Computer User Support Specialist

Job ID

2021-5694

Overview

NCI is a leading provider of enterprise solutions and services to U.S. defense, intelligence, health and civilian government agencies. NCI's AI solution, Shai(tm), scales humans with artificial intelligence by empowering the workforce to meet their mission by using best in class AI solutions coupled with our exceptional service offerings. Working with strategic partners, NCI is committed to bringing commercial innovation to missions of national importance. NCI is a mid-tier systems integrator headquartered in Reston, VA, and operates at locations across the globe.

NCI has been designated a 2020 Military Friendly Employer by MilitaryFriendly.com

Responsibilities

Monitors statistical records of all problems and conditions reported Conducts detailed analysis and studies of communications requirements Develops and recommends methods of problem solution Coordinates all activities of a technical support group which are required to fulfill requirements Activities include resolution of hardware problems and interactive on-line database user problems Arranges for and coordinates product demonstrations Manages a learning laboratory and a personal computer hardware/software training facility

Qualifications

Education: AA; Minimum Work Experience: 9+ yrs

PHYSICAL REQUIREMENTS:

This position requires the ability to perform the below essential functions:

Sitting for long periods
• Standing for long periods


• Ambulate throughout an office


• Ambulate between several buildings


• Stoop, kneel, crouch, or crawl as required

About NCI

It is the policy of NCI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations. NCI is a VEVRAA Federal Contractor.

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