Client Support Technician at Nicklaus Children's Health System in Miami, Florida

Posted in Information Technology 29 days ago.

Type: Full-Time

Job Description:

Job Summary

Provide PC hardware and software installation and support services and Internet access support services.

Minimum Job Requirements


  • BS degree in Computer Science/ Information Systems/related major or at least 3-4 years of equivalent work experience.

  • Extensive experience with setup, repair and modification of Windows PC desktops and laptops, printers and other peripherals.

  • Troubleshooting skills with 3 years experience in a Windows- based environment(s) and/or 2 years experience with Macs.

Essential Duties and Responsibilities

  • Installs, configures, implements and maintains desktop client software, e.g. Microsoft applications (Outlook, Exchange, Internet Explorer, Office, Windows, etc.) and/or Mac applications (Entourage, Safari, Office, Mac O/S, etc.), meeting SLAs on incidents and service requests.

  • Installs, relocates and supports PCs, servers, printers and other computer-related equipment.

  • Tracks MCH’s assets by updating information as equipment is replaced, moved or changed.

  • Under supervision, tests network connectivity and access to ensure security, integrity and accuracy of data transmitted throughout MCH. Ensures that physical connections are standard, orderly and clearly identified.

  • Advanced knowledge of Windows 2000/ XP/ Vista, Windows 2000/ 2003/ 2008 Server, Microsoft Office XP/ 2003/ 2007, Microsoft Project, Microsoft Visio, Lotus Notes, Symantec Antivirus and other business applications.


  • Action- oriented and self- motivated with the ability to improve the effectiveness, performance and efficiency of the Client Support team.

  • Certification in A+ and current MCSE preferred.

  • Excellent communication and interpersonal skills. Ability to prioritize tasks and complete assignments within an estimated time frame. Superior documentation skills are a must.

  • Knowledge and experience of desktop and network management, deployment and tracking tools such as SMS, Ghost, Citrix or comparable applications.

  • Sound knowledge of Helpdesk and Asset management software, and general Helpdesk/ Trouble Ticket and Project Management process.