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ServiceNow ITSM Architect at Cognizant in San Diego, California

Posted in Information Technology 29 days ago.

Type: Full-Time

Job Description:

Cognizant is seeking a strong ServiceNow ITSM Architect for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers. 

“Remote Candidates will be considered, however must be willing to relocate post Covid”


Job Description:  

  • Service now Implementation Specialist & Admin 

  • Core module (Normal Incident, MIM, Problem, Knowledge, Change, ESS, CMS(optional) ) 

  • Good Communication and presentation skills, Client handling. 

  • CMDB Implementation, Support and Data Normalization  

  • Java Scripting knowledge and hands on experience on it. 

  • Hands-on with ITIL Process implementation. 

  • Service-now for custom Application Design & Development. 

  • Hands-on technical delivery including required documentation of cost-effective Service-now solutions, Ability to create and Modify Workflows. 

  • Hands-on design, development and deployment experience with the Service-now platform. 

  • Hands-on migrating data from different tools into ServiceNow. 

  • Good at creating required information for Reporting and Dashboards 

  • Knowledge of ITIL methodologies and processes. 

Technical Expertise :  

  • Creation of script based Assignment and Approval rule. 

  • Creation of Business Rule, UI Action by using Glide script. 

  • Creation of Glide Record object and use of several other important objects as these objects are     created for you when your script is called. 

  • Creation of custom related list. 

  • Creation of Access Control List with the help of Scripting. 

  • Creation of Script based UI Policy and Client Script. 

  • Glide Ajax, Glide Form (g_form), Glide User (g_user), Glide Record, Glide System, Glide Element, Glide Aggregate  

  • Querying the table by using Glide Record 

  • Referencing Glide List 

  • Debugging script  

  • Creating and customizing UI and pages using Jelly 

  • Working with complex Log Files. 

  • Render forms, lists, UI Pages, and many other things in with the help of Jelly 

  • Designing of Macros and Formatters. 

  • User Administration 

  • CMDB Update, Troubleshooting, CI Relationship, CI Attribute update 

  • Web Service Integration 

  • User Interface Level Integration 

  • MID Server Integration 

  • Use of Import Sets for data loading from external file or database to the 

  • Knowledge of ITIL V3 processes 

***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.