Senior Manager, Last Mile Operations at XPO Logistics, Inc. in Houston, Texas

Job Description:

Work with the best. Drive your own success.

Ranked as the #1 North American logistics company according to Transport Topics, XPO Logistics is among the most admired companies in the world according to Fortune Magazine. As the Senior Manager, Last Mile Operations, you will provide support to home delivery services for multiple clients and field operations. You'll also maintain positive and ongoing relationships with external customers, location managers and operators, while generating positive customer satisfaction. This role is critical in positioning XPO for long-term success. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day:

• Ensure compliance with specified contract metrics


• Maintain high standards for all operational activities


• Hire, train, develop and appraise staff effectively; develop a contractor base team


• Direct and guide front line management staff


• Manage contract drivers who are operating up to 7 days per week in multiple regional locations


• Build relationships with customers to ensure continuous operating improvements


• Oversee P&L


• Work with national sales team to facilitate new avenues of growth

At a minimum, you'll need:

• Bachelor's degree or equivalent related work or military experience


• 5 years of operations experience


• Experience with Microsoft Office (PowerPoint and Project)

• Supervisory experience in a transportation/supply chain environment


• P&L experience


• Proven leadership and collaboration skills with experience effectively supervising, coaching and influencing employees


• Excellent analytical, communication and time management skills

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make XPO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.