Electronic Solutions Representative at Chubb in Phoenix, Arizona

Job Description:

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

Chubb has an opening for an Electronic Solutions Representative, to work in our Phoenix, Arizona, location.

BASIC FUNCTION OF THE JOB:

Processing documents and claims submitted via online portal and email. Documents and claims are reviewed and entered into the system per protocols.

MAJOR DUTIES/RESPONSIBILITIES OF THE JOB:

• Reviewing E-Gain, Workview, and Eloss to handle electronically submitted claims and documents for all lines of business (Property, Auto, Casualty, Small Commercial, Worker’s Compensation)


• Completing New Loss setups within the appropriate Service Line Agreements (SLA)


• Conduct effective inventory management; maintaining a daily inventory of less than 50 items per day.


• Responding to agents and customers timely and courteously via email or chat channels


• Promptly report service and/or system problems to the supervisor to ensure service levels to our customers and business partners are not adversely impacted.


• Participate in ongoing development activities to keep abreast of the skills and competencies necessary to exceed the needs of our customers.


• Support an environment of continuous improvement by offering ideas and suggestions to improve the service level provided to our customers as well as improve workflow issues.


• Ability to work extended hours and weekends (if necessary) to assist during Natural Disasters and Catastrophic events

KNOWLEDGE AND SKILLS:

• Handle multiple tasks simultaneously


• Excellent verbal and written communications and interpersonal skills


• Effectively work in a team environment


• Ability to meet or exceed established Performance Standards


• Understanding of agency, insured, claimant and insurer relationships


• Effective time management and organizational skills


• Proficient with computer technology and navigation of various software

EDUCATION AND EXPERIENCE

• High School Diploma/GED


• 2+ years of Customer Service


• Prior Call Center experience preferred


• Insurance experience a plus