Vice President Operations -OSD ETF at JPMorgan Chase Bank, N.A. in Boston, Massachusetts

Job Description:

The Operations Service Delivery Manager will lead our growing ETF service team responsible for ensuring high quality services across all ETF product offerings provided by Global Fund Services. The successful candidate will partner with the technology, operations and product teams to own the overall delivery of services provided to our clients.

The successful candidate will lead a team with a focus on client oversight and reporting. The OSD Vice President will drive client issue resolution, ensure proper execution on client deliverables, communicate client status updates and provide KPIs to senior management to ensure appropriate escalation and prioritization of all client issues.

The incumbent will also be accountable for building and maintaining a network of partners throughout the Corporate

Investment Bank operational and service delivery organizations in order to promote client focus and drive overall service quality.

To be successful, the candidate must have a strong sense of ownership and understanding of ETF deliverables including , and a working knowledge of accounting deliverables for Fund Accounting, Tax, Compliance and Financial Reporting services.

Key Responsibilities

- Lead a team which it the point of Contact for Client Queries and Issues

- Global Distributed Operating Model Management

- Work with Technology, Operations and Stakeholders to determine process improvements and strategic direction, including development of and monitoring of ROI.

- Daily BAU Query Management and Resolution

- Responsible for Issue Management, Escalation and Remediation

- Coordinate Client Requested Changes to Operating Model and Reporting

- Responsible for Client Behavior changes associated with all JP Morgan's services and initiatives/programs

- Lead and coordinate client service reviews, MI meetings/client workshops and represent JP Morgan at industry events.

- Coordinate Client Fund Launches and Migrations for all JP Morgan FSO services

- Successful delivery of all Client Adhoc Reporting

- Coordinate Client and Audit Management Time Table Financial Reporting and Tax Cycles

- Support Audit Comments on Draft Financial Statements

- Manage Financial Reporting Client Comments and Updates

Qualifications

- 10-15 years of experience in Operations

- Strong technical skills including accounting principles and theories

- Knowledge of the ETF life-cycle including order and trading activity, collateral management, and creation and redemption processing

- Knowledge of ETF Accounting-Fund Accounting, Financial and Regulatory Reporting, and Tax Operations

- Ability to be effective in a global operating environment and a matrix management organizations

- Exceptional leadership and staff development skills with prior team management experience

- Excellent communication, influencing and negotiation skills with the ability to develop and maintain collaborative

- relationships both internally and with external clients

- Strong client service skills

- Analytical skills, problem solving, good critical thinking and decision-making skills

- Experience working across multiple business areas and/or functions to deliver results

- Excellent verbal and written communication skills; executive presentation skills

- Ability to work independently and multitask in a fast paced environment

- Working knowledge of one or more CIB/FSO product, service or operations areas preferred

- Relationship building skills - develop internal and external partnerships to drive results

- Expert use of Microsoft Project, Word, Excel, PowerPoint, Visio and ability to present to senior management.JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans