Supervisor, Client Services at Veeco Instruments Inc. in Plainview, New York

Job Description:

WHO IS VEECO?

Making a Material Difference is at the core of our DNA. For more than 30 years, we have developed differentiated technologies and built expertise and know-how that has enabled world-changing devices such as LED lighting, data storage, advanced computing and mobile devices to reach industrial scale. We help customers overcome technical and cost barriers that make it possible to convert novel materials into high-yielding device performance at production volumes. Our customers produce the newest, fastest, smallest, and most efficient electronic components used in devices to help deliver a better world.

We serve the semiconductor and emerging high-growth markets. Our process equipment and technology are used to manufacture advanced semiconductors, LEDs, displays, photonics, VCSELs, power electronics, compound semiconductors, hard disk drives, MEMS and wireless chips.

Overview:

The Supervisor, Client Services will manage a group of 3 resources across multiple domestic and international sites to provide executive and employee support for the provisioning and maintenance of the desktop and mobile environments. This includes laptops, desktops, iPhones, and iPads. It includes all technologies installed on these devices: Windows 10, o365, VPN, MDM, RingCentral, Zoom, Box, etc. This team will be the primary interface between employees and the technology organization for requests and incidents. The Supervisor, Client Services will be the main point of contact to ensuring Veeco's CxO Executive team have the tools and peripherals needed to perform their jobs. This includes supporting their needs in the Veeco office, home office, boardroom, and off-site meetings. The Supervisor, Client Services will be responsible for mentoring and developing a high-performing team that is proactive, drives measurable service level improvement, and is able to implement and support technology projects.

Key Responsibilities:

• Maintain a high level of customer satisfaction by ensuring that tickets are worked quickly and effectively.


• Build, maintain, and provide operational support for desktops and applications.


• Provide day-to-day support for Veeco's Executives. Develop a comprehensive plan to deliver the technology needs for this group.


• Partner with security, server, network, and application teams to troubleshoot client issues.


• Provide off-hours support for operations and pre-scheduled and emergency maintenance


• IT operations (e.g. Asset Life Cycle Management, Problem Management, Incident Management, Change Management, and Capacity Management).


• Manage client services team, build processes for operations and projects.


• Lead implementation & deployment process by determining and managing optimum resources and timeline in order to achieve project deliverables.

Minimum Qualifications:

A Bachelor's degree in a related technical field and a minimum of 5 years of experience is required. A minimum of 2 years ofexperience managing or leading a team is also required.An equivalent combination of training and experience may be considered.

Knowledge, Skills, and Abilities:

• Good interpersonal skills to resolve problems


• Strong analytical and problem-solving skills


• Good communication skills


• Good time management and organizational skills


• Ability to resolve complex hardware/software and equipment problems


• Willingness to travel

Veeco is an Equal Opportunity/Affirmative Action Employer. Applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, protected veteran status, disability, or any other characteristics protected by applicable federal, state or local law.

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