Senior Manager - QMS Technical Training & Competency at Arthrex, Inc. in Naples, Florida

Job Description:

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a Senior Manager - QMS Technical Training & Competency Designs, deploys, and evaluates learning and development processes and services supporting Arthrex’s Quality Management System (QMS) technical training program. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.

Essential Duties and Responsibilities:

• Analyzes needs, develops and administers budget and staffing recommendations, establishes learning objectives, designs, develops, markets and deploys training programs and other learning and development services, and specialized workshops supporting the Arthrex Quality Management System.


• Leads the organization regarding QMS learning and development / competency demonstration. 


• Responsible for leading the demonstration of the effectiveness of the Arthrex QMS training programs.


• Responsible for supporting and developing a diverse network of contacts responsible for the daily administration of Arthrex training efforts.


• Researches alternative learning delivery methods such as computer-based training programs.  Recommends and implements programs which will meet Arthrex QMS learning and development needs.  Works with appropriate business areas to implement and test new technology.  Markets programs and reviews utilization records and participant evaluations.


• Delivers train-the-trainer programs for division, department, and job-specific trainers as identified throughout the organization.


• Identifies and implements competency models and recommends and deploys integrated learning and development tools and programs.


• Primary contact and liaison for all internal and external audits regarding the regulatory compliance and effectiveness of training.


• Monitors site-based training and competency demonstration records for effectiveness and troubleshooting.


• Guidance, mentoring, professional development, and leadership of direct reports.


• Position may periodically require some domestic and international travel.

Incidental Duties:

The above statements describe the general nature and level of work being performed in this job.  They are not intended to be an exhaustive list of all duties, and additional responsibilities may be assigned, as required, by management.

Education and Experience:

• Bachelor's degree required; preferably in Engineering, Training and Development, Education, or related field.  Master’s degree in related disciplines a plus.


• 10 years QMS experience and at least 5 years of leadership in a Learning and Development capacity required.


• Proven track record of implementing Technical Training programs for a QMS in the Medical Device Industry is strongly preferred.

Knowledge and Skill Requirements/Specialized Courses and/or Training:

• Excellent analytical, organizational, and communication skills.


• Ability to work independently and interact effectively with at all organizational levels.


• Knowledge of the FDA Quality System Regulation and ISO 13485:2016 preferred.


• Ability to handle multiple projects simultaneously.


• Ability to teach/instruct a multitude of technical classes.  When instructing/teaching must have the ability to engage the participants and maintain an appropriate professional learning environment.

Machine, Tools, and/or Equipment Skills:

High level of proficiency in Microsoft Word, Excel, PowerPoint, and Outlook. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.