Branch Operations Specialist I - Arlington Heights, IL at Wintrust Financial Corporation in Arlington Heights, Illinois

Job Description:

The Branch Operations Specialist I will assist with operational aspects of a department(s) for the Charter and its respective branch locations; is the subject matter expert in a given operational area, product, or service; and will provide charter wide operational oversight, monitoring, and customer assistance.

RESPONSIBILITIES INCLUDE:

Operations :

• Monitors daily reports; resolves or escalates matters as needed. Performs needed research and maintenance to resolve issues; appropriately follows up with customers and/or employees. Assists with charter wide enforcement of department, bank, and corporate operating procedures, directives, regulatory compliance, and practices. Provides operational support and guidance to Branch Managers and employees when required. Interfaces with corporate operational teams to support branch operations as needed.

Audit :

• Conducts quarterly audits at each branch location for various areas of risk. Researches and investigates differences and/or exceptions to retail teller and banker policies. Researches and responds to Compliance and Audit requests in coordination with Senior Management.

Training :

• Provides ongoing support and training to the Charter. Participates in Corporate initiatives related to products or services, customer service, and other quality control concerns. Keeps staff informed on current products, services, and issues.

Branch Staffing :

• Supports Branch staffing levels by coordination and scheduling of float staff. Acts as a float banker on an as needed, and approved by Retail Head, basis.

Founded in 1991 with the idea to be the alternative to the big banks, Wintrust has since grown into a financial services company with more than $45 billion in assets, headquartered in Rosemont, Illinois. Through our multiple companies and divisions, we provide traditional community banking and commercial banking services, wealth management solutions, commercial and life insurance premium financing, mortgage origination, and short-term accounts receivable financing and certain administrative services, such as data processing of payrolls, billing, and treasury management services. We provide community-oriented personal and business banking services to customers located in the greater Chicagoland area, northwest Indiana, and southern Wisconsin through more than 175 community bank locations.

• Minimum 3 years banking experience
• Bachelor's degree or equivalent
• Monday-Friday, flexibility to work occasional Saturdays and community events

We provide an engaging, dynamic work environment, an excellent compensation package including 401k, employee stock purchase plan, medical/dental, life insurance and more!

Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran. We request applicants refrain from disclosing current or historical compensation information during the recruitment process; any disclosed detail will not be taken into account as applicants are considered for employment.

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