Food & Beverage Manager at Sonesta State Street LLC in Chicago, Illinois

Job Description:

Job Description Summary

The Food and Beverage Manager sets the tone for Sonesta’s Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team.

The Food & Beverage Manager is responsible for directing and managing the Food and Beverage function within the property. The Food and Beverage Manager is responsible for maintaining the Food and Beverage quality and service standards as well as driving profits.

Sonesta managers are charged with providing strategic vision, ensuring tactical execution, and actively managing their department to achieve the company’s revenue and profitability goals and objectives.

The ideal candidate has a passion for building and motivating teams that achieve results. Sonesta managers are guest-focused (both internal and external) and achievement-oriented leaders.

Job Description

Work Environment

The person in this role works mostly in a service environment, with some office time reserved for administrative tasks.

Physical Demands

• The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.


• The person in this role may be asked to lift, carry, push, pull or otherwise move objects.


• Must be able to tolerate extreme temperatures - i.e. freezers, loading dock.

Expected Hours of Work:

• Must be flexible to work variable days of the week to include weekends and holidays.


• Must be flexible to work variable shifts (days, nights, overnights).


• Ten to twelve hour shifts sometimes required.

Education and Experience

• High school graduate, some college or equivalent. Bachelor’s Degree preferred.


• Must have seven years’ experience in the management of Food and Beverage operations. Culinary, sales and service background are required.


• Experience in several F&B departments is required.


• Must be able obtain and maintain any required licenses, certificates and permits.

Principle Duties and Responsibilities (Essential Functions) include: 

• Operational/Functional:


• Plan and direct all day to day functions of the Food and Beverage department and consistently meet and exceed established goals.


• Implement all hotel and company policies. Implement effective food and beverage and labor cost controls.


• Establish prices and menus for each F&B outlet based on profitability and local competition. Monitor the competition, review service satisfaction scores, and make appropriate recommendations to maintain the competitive edge.


• Assign and delegate task to managers of the different F&B sub-departments and ensure that profit objectives, service standards, food quality, safety and cleanliness standards are met and exceeded.


• Manage all service aspects of the Food and Beverage department.


• Maintain a professional atmosphere throughout the Food and Beverage division.


• Ensure all Sonesta safety and sanitation standards are adhered to; this includes all local liquor and food safety regulations.


• Maintain high standards of personal appearance and grooming.


• Perform other duties and projects as requested by management.

• Strategy and Planning:


• Establish the annual plan, the monthly forecast, and the marketing plan.  Follow-up on Capital Budget and all repairs and maintenance items related to the Food and Beverage operations.


• Direct and complete scheduled inventories.

• Develop and implement weekly work schedules for all food and beverage outlets in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.

• Collaborate with the Executive Chef and Food and Beverage and Catering managers to develop attractive prices and menus for each F&B outlet, based on profitability and local competition.

• Financial Management:

• Monitor payroll in the department ensuring meal breaks are taken and time cards are accurate.


• Manage the operating budget and achieve all revenue and expense targets.


• Develop and monitor the food and beverage budget and the forecasting process.


• Managing your Team:


• Interview, hire, train, and promote Food and Beverage staff. Provide constructive and consistent feedback and recommend disciplinary action when appropriate.


• Coach and train the Food and Beverage leadership team and hold them accountable for their performance. Ensure they do the same for their respective teams.


• Ensure all F&B employees receive proper training applicable to their position and career aspirations in accordance with company policy and/or local laws.


• Manage the performance evaluation process of all team members.


• Ensure employees are treated fairly and equitably.


• Coach team by providing specific feedback to improve knowledge, skills, and performance.
  • Establish and maintain open, collaborative relationships with direct reports and entire Food & Beverage team. Ensures direct reports do the same for their team
  
  


• Leading with Passion


• Motivate employees to perform to their highest standard and establish a trusting environment to enrich the culture.


• Focus on the mission and well-being of the division, hotel, and company.


• Lead by example and operate with integrity and respect.


• Inspire your team to embrace and demonstrate Sonesta’s core values and the guest service standards.

Qualifications and Skills

• Complete knowledge of every F&B related subject in a first-class property.


• Must be able to handle pressure in fast paced environment.

• Excellent oral and written communication.


• Excellent organization skills.


• Proficient in Microsoft Word, Excel and PowerPoint.


• Familiarity with Food and Beverage cost controls.


• Must have the ability to motivate restaurant staff and maintain a cohesive team.


• Must be able to suggestively sell menu items, beverages and wines.


• Must be able to endure abundant physical movements in carrying out job duties.

Additional Job Description

Go Beyond @SonestaHotels

WHO WE ARE

We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.

We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed.  Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance


• Health Savings Account with Company Match


• 401(k) Retirement Plan with Company Match


• Paid Vacation and Sick Days


• Sonesta Hotel Discounts


• Educational Assistance


• Paid Parental Leave


• Company Paid Life Insurance


• Company Paid Short Term and Long Term Disability Insurance


• Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. 

Apply Now