Job Description:
Job Description
Customer Service Rep - Outbound (Managed Care)
Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client's needs and tailoring innovative healthcare cost management solutions.
Our commitment to diversity, inclusion and belonging are part of the fabric of our company. We strive to create a workplace that fosters mutual respect and collaboration, where every talented individual can participate and perform their best work. We are MultiPlan and we are where bright people come to shine!
Starting rate is $16.50/hr. This is a full-time (40 hours per week) position. New employees will be assigned an 8 hour shift between the hours of 7:00 am to 5:00 pm (MST) Monday through Friday. Twice per year, employees are able to pick from available shifts. These shifts are then fixed for a six month time period. Find more information on what it's like to be a MultiPlan employee on our Careers page at www.multiplan.com. We will provide you with an excellent paid classroom training program as well as continuous on the job coaching and mentoring. We also have advancement and growth opportunities available to employees.
PLEASE NOTE: Our offices are currently closed due to the pandemic. You will start by working from your home, but once we reopen this position will sit in either our Salt Lake City, UT or De Pere, WI office.
Primary Responsibilities
- Research and resolve a variety of provider demographic inquiries to ensure customer retention and satisfaction.
- Ensure delivery of accurate information updates for input into our applications..
- Meet our quality, customer service, productivity and service level performance metrics on a consistent basis.
Requirements
Required Qualifications
- 6+ months of customer service experience in an office setting
- Call center or telephone experience in a similar environment or industry
- Minimum high school diploma or GED
- Ability to use multiple systems and dual monitors for research and data entry
Preferred Qualifications
- Previous experience in healthcare or medical insurance
BENEFITS
We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.
Your benefits will include:
- Medical, dental, and vision coverage (low copay & deductible)
- Life insurance
- Short- and long-term disability
- 401(k) + match
- Generous Paid Time Off
- Paid company holidays
- Tuition reimbursement
- Flexible Spending Account
- Employee Assistance Program
- Summer Hours
EEO STATEMENT
MultiPlan is an Equal Opportunity Employerand complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you'd like more information on your EEO rights under the law, pleaseclick here.