Registration Spec, Front Desk Oncology at Wentworth-Douglass Hospital(WDH) in Dover, New Hampshire

Job Description:

Description

Wentworth-Douglass Hospital, a subsidiary of Massachusetts General Hospital, is renowned as one of the largest acute care hospitals in the Seacoast region of New Hampshire and Southern Maine. At Wentworth-Douglass, we value people who contribute to patient-centered care that enhances community health; we recognize and reward those who share our values and transform our patients' lives. We invite you to explore opportunities, cultivate community wellness and professional growth.

1. Provides receptionist and clerical duties throughout the department.
a. Answers telephone as available and responds to voicemail within 24 hours.
b. Maintains work area in a professional manner.
c. Troubleshoots computer/software and equipment related concerns with helpdesk, copies supervisor in request and follows up on issued ticket.
d. Maintains competencies related to accurately scanning insurance and outpatient orders into Sorian.
e. Efficiently utilizes and maintains knowledge of Sorian, E-access, IMPAC and Insurance Web sites.
f. Assist with duties and provide back up to front desk receptionist.
g. Assists with additional projects related to registration as directed.

2. Obtains required information to successfully complete pre-registration functions.
. Runs Daily Master 2 days in advance to identify pre-registration needs.
a. Accurately completes pull forward accounts 2 days in advance and assigns new registration number with correct date of service.
b. Contacts new patients and patients that have not been seen in the SCC in 30 days, to update registration information, confirm arrival times, and provide additional information as needed.
c. Manages consult and 30 day insurance requirements related to HDX. Verifies insurance eligibility and contacts insurance companies via phone or website, not available in HDX.
d. Conducts follow up call to primary care office for insurance referrals on applicable insurances. Document referral in Sorian.
e. Accurately documents ADA requirements following WDH/SCC policies and procedures. Coordinates needs for visits with communications department.
f. Manages duplicate accounts and immediately coordinates with Helpdesk and clinical staff when duplicate accounts need to be deleted.
g. Knowledgeable of requirements around the need to manually update fields in Mosaiq unable to interface from Sorian.

3. Performs check in functions accurately and efficiently.
. Accurately confirms and documents insurance, eligibility, employer information and guarantor in dual systems.
a. Accurately updates MSPQ on all Medicare patients as required.
b. Accurately confirms and documents attending physician in dual systems during check in to ensure appropriate rendering physician is on bill. Manages daily reconciliation related to attending physician, updating correct physician as needed for billing submission to insurance.
c. Alerts Nurse Laizon of admissions when required and coordinates signatures with patient.
d. Manages the queue in IMPAC to alert appropriate staff that registration functions are complete and patient is available in waiting room for next scheduled visit.
e. Coordinates financial counseling needs with financial counselor and provides NH Financial Assistance Application to patients presenting with no insurance.
f. Forward weekly new and/or updated demographic information to private practice billing offices.
g. Performs check in with correct date of service and manages the unattended work list for no shows and rescheduled patients.
h. Effectively communicates and coordinates notary as needed to complete Patient Rights information and Advance Directives.
i. Remains knowledgeable of registration consent forms and policies related to HIPAA.
j. Reviews daily inpatient census to identify SCC patients that have been admitted, and ensure the appropriate account number is available in Mosaiq for billing compliance.

4. Provides exceptional customer service and utilizes strong communication skills.
. Promotes team work environment and supports co-workers.
a. Maintains a pleasant and professional demeanor when communicating to others.
b. Greets and assists visitors to the Cancer Center and provides direction as needed.
c. Answers phone with a pleasant identifier, assisting caller and or returning call with in appropriate time frame.
d. Actively participates in improving and understanding Press Ganey questions related to area of responsibility.

5. Maintains knowledge of cancer care and registration competencies.
. Participates in ongoing educational series related to upgrades and system changes in dual systems.
a. Provides outlined education and training to new hires on policies, procedures and systems.
b. Identifies process and system enhancements to improve workflow and offers ideas for improvement.
c. Participates in the planning and support related to strategic initiatives.
d. Understands treatment options offered to patients at Seacoast Cancer Center and provides education to co-workers.
e. Understands programs and services available to cancer patients and educates co-workers to improve communication.

Qualifications

Experience Minimum Required
* Minimum 3 years experience working in a customer service setting, and/or clerical experience, or equivalent education.

Experience Preferred/Desired
* Previous experience in a healthcare setting. Preferably in a hospital setting.

Education Minimum Required
* HS

Education Preferred/Desired
* Previous experience in office practice or patient registration, Medical Terminology

Special Skills Minimum Required
* Ability to work in a stressful environment and tactfully handle sensitive issues; ability to coordinate financial needs in a professional manner and to tolerate a wide range of patient conditions and personalities; ability to multitask; ability to maintain a sense of order in a busy and noisy environment; ability to provide good internal and external customer relations.
* Some knowledge of medical terminology, preadmission, authorization, verification, insurance reimbursement contracts.
* Requires good communication skills, both written and verbal.
* Understands the impact of patient registration on the financial revenue cycle.
* Requires knowledge of on-line computer systems and applications.

EEO StatementEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities.
*The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Primary Location

:NH-Dover-WDH Main Hospital

Work Locations

:WDH Main Hospital789 Central AveDover03820

Job

:Registrar

Organization

:Wentworth-Douglass Hospital(WDH)

Schedule

:Full-timeStandard Hours:40

Shift

:Day Job

Employee Status

:RegularRecruiting Department:WDH Seacoast Cancer Center

Job Posting

:Apr 22, 2021

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