Posted in General Business 20 days ago.
The Southwest Airlines Portfolio Manager will develop customer-driven strategies and execute initiatives to deliver increased growth, engagement, and loyalty. This individual will focus on delivering optimized customer experiences throughout the cardmember lifecycle for a premier travel partner. This position sits within the Co-Brand Cards organization of Card Services, a key business within Chase's Consumer & Community Banking group.
This person will be responsible for building collaborative relationships with Southwest Airlines and the cross-functional teams within Chase that serve the cardmembers with a goal of driving increased engagement and improved retention across the portfolio. The individual will identify key insights from customer feedback to develop improved marketing communications, engagement offers and servicing strategies that drive increased loyalty and engagement through call center interactions, digital channels and with integrated messaging through partner-owned channels.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans