Posted in General Business 10 days ago.
Here at Chase, we focus on our customers first and foremost. Our employees are initiators, collaborators, and results oriented individuals. They have a knack for looking at the details, and finding solutions to everyday challenges. As a Chase Auto Finance employee, you'll be part of a company that makes a real difference every day for our customers, our communities and ourselves. We focus on customers' best interests and strive to exceed expectations by listening to and anticipating their needs. We deal with complex and unique Auto Finance situations that need focus, intelligence and ability to think outside the box. Our employees are empowered to put our customers at the center of all we do, focus on doing what's right, collaborating with peers, and creating solutions that make their lives better.
Special Collections - Stored Vehicles/Impounds/Insurance/Probate/SCRA/Fraud-
Responsible for mitigating loss by customer contact or locating vehicles to ensure we are properly addressing any risk to our collateral.
This includes contacting customers and 3rd parties to determine their intent with collateral and collecting payments as required.
Assessing the level of risk associated with each vehicle/account to determine an appropriate course of action.
Responsible for working with tow companies, executors, auctions, local law enforcement, insurance companies, skip and repo vendors.
Working with both primary insurance companies and gap administrators or gap providers for resolution to claims.
Assisting customers with a total loss/stolen un-recovered claim that also has a gap waiver or gap insurance product.
Pursuing a proactive redemption where applicable.
Support a strong network of internal departments that all have segment of this process and ensure all groups are functioning as intended.
Will be responsible for managing a portfolio consisting of accounts that are 0 to 120+ days delinquent or charged off where applicable.
Use of skip tracing and collection tools if needed to locate the customers in order to determine intent.
Ability to work in a multi tasked team environment where flexibility and dependability are required
Communicate effectively and professionally with internal and external customers
Able to handle complex and sensitive situations
Data input and reporting requirements
You will have direct contact with customers by telephone to establish a mutual agreement to bring charged off consumer loans to resolution based on liquidity and available assets.
Utilize negotiation skills to obtain payoff, settlements or acceptable arrangements of account balance based on an understanding of customer financial status.
Review and analyze customer credit bureaus, property evaluations, contact credit, employment, and references or utilize skip trace procedures to increase customer contact.
Determine the feasibility of potential legal action based on located assets, employment status with an understanding of state restrictions.
May coach lower level collectors sharing best practices regarding collection techniques.
You will receive general supervision and regularly exercise judgment to accomplish assignments.
You will demonstrate judgment capability and be able to work independently of supervisor on predominately complex matters
For SCRA Rep-
Prior Military Service Required
1-3 years customer service or collection experience strongly preferred
Decision making abilities
Previous auto experience helpful
Basic skip tracing experience strongly preferred
Organization and prioritization skills a must
Excellent communication and listening skills
Ability to work overtime as required
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans