Field Service Technician Firstline at Diebold Nixdorf Inc. in Chicago, Illinois

Job Description:

Job Description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Position Overview

Within your assigned area of responsibility, you will provide first line maintenance for ATMs. Additionally, you will be expected to provide scheduled cleanings and maintenance on products and perform repairs on Diebold Nixdorf and/or multi-vendor products and services.

Work Hours: Combination of days, nights, and weekends - must be flexible

You are responsible for

• Performing Firstline maintenance on ATMs and retail products and devices such as on-site problem diagnosis, clearing paper jams, card jams, or bill jams, and general maintenance including replacing light bulbs, card reader belts and air filters
• Meet or exceed performance metrics as related to system maintenance
• Taking complete ownership of the service call while on-site resolving issues
• Following call handling and call closure procedures consistently
• Accurately report service data
• Promoting a high quality of service
• Following-through to ensure call completion
• Maintaining devices independently
• Escalating service request as required for resolution
• Maintaining customer satisfaction to include communication, professional demeanor and appearance through resolution of service request

• High school degree or GED required
• Minimum of 6 months of hands-on experience in electronics
• Must have a valid driver's license
• Basic understanding of PC, PC peripherals, and network connectivity
• Demonstrated ability to represent the company in a dependable and professional manner
• Ability to work independently with little supervision
• Shift adaptability and good customer relations skills
• Acceptance of exposure to the outside elements
• Sense of urgency, organizational skills and work in team environment
• Ability to pass MVR, background and drug test
• Must be able to work alternative shifts such as weekends, holidays, afternoons or evenings

• Vocational degree in an electro-mechanical field is preferred
• Hands on electro-mechanical repair/installation experience preferred