We are One. That's the foundation of our company culture at TVH. We're the worldwide leading supplier of quality replacement parts, safety equipment, and accessories for the material handling and industrial equipment industry and we're growing our team!
We're seeking a polite, enthusiastic, customer service, and support person with subject matter expertise in aftermarket parts to join our Sales team at our Olathe, KS facility. As the Customer Support Specialist, you'll serve as the front lines of communication between our customers and help them with ordering parts, locating parts through our e-commerce website and providing vital information for their purchases. Essential functions for this role include:
Provide exceptional customer service to domestic sales customers including proficiently handling basic and moderately complex customer calls and processing orders and quotes.
Handle required amount of basic and moderately complex incoming customer calls within required accuracy goals
Input orders and customer information or claims into company ERP and CRM systems
Leverage knowledge of parts product groups and terminology in order to effectively communicate with customers and internal/external sources regarding customer requirements
Navigate and research information within company ERP and CRM systems to check product price and availability, correspond and enter customer feedback and/or action items
Notify customer of all backordered items and provide delivery dates
Learn upselling techniques of products to increase sales
Navigate and use the ERP system, sales planning tools and other company databases and programs to locate and source parts and customer information
Leverage established TVH parts, sales and customer relations processes, concepts, and systems to provide effective and timely customer service
Complete and may lead well defined small basic or moderately complex tasks and/or projects
Develop working relationships with departments across the company including Sales, Marketing, Pricing and Accounting
Apply TVH's Mission, Vision, and Values, and exhibits enthusiasm for and a desire to see TVH succeed
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must possess a High School Diploma or GED
Must possess a minimum of one (1) year experience performing substantially similar essential functions
Demonstrate proficient parts identification, company customer relations practices, and sales channels
Demonstrate intermediate proficiency using Google Mail, Sheets, Docs, and Calendar
Demonstrate intermediate proficiency using Microsoft Excel, PowerPoint and Word
Demonstrate proficiency effectively navigating the company ERP system, customer relationship management system, and other internal customer systems and databases to locate needed information for customers
Must be team oriented and possess a positive attitude, with a demonstrated ability to collaborate effectively with others
TVH offers a competitive benefits package including medical, dental, and vision insurance, an onsite clinic for you and your family, vacation and sick time, a retirement plan. And, if you need to take a quick break, take a lap around the TVH campus and earn points through our Wellness program. To learn more about our dynamic work environment and family-focused culture, check out our video . That's just the start. Don't wait a minute longer. Apply today to join the TVH team.
TVH offers a competitive benefits package including medical, dental, and vision insurance, access to an onsite health clinic for you and your family, vacation and sick time, a retirement plan. And, if you need to take a quick break, take a lap around the TVH campus and earn points through our Wellness program or grab your laptop for a quick walk on one of the treadmills located on our Olathe campus. That's just the start. Want to learn more and see our dynamic work environment? Take a virtual tour by clicking here . Don't wait a minute longer. Apply today to join the TVH team.
Nearest Major Market: Olathe Nearest Secondary Market: Kansas City Job Segment: ERP, CRM, Relationship Manager, Customer Service, Technology, Research