Vacation Weeks, LLC is now hiring for a Resort Manager for our Blue Heron Beach Resort in Orlando, FL. This position would be perfect for someone with rental experience and is ready to make the next move from Assistant General Manager. VW offers an excellent benefits plan including medical, dental, vision, company paid life insurance and short term disability, ancillary benefits, 401(k) with match, travel perks, and more! VW contributes to an ESOP and is an EOE!
POSITION SUMMARY The Resort Manager is responsible for the overall operation and profitability of each resort through adherence to brand standards and effective leadership of all departments.
Assigns duties to department heads and provides resources for each department to achieve the operations goals.
Assigns duties and oversees servicing of rental program owner clients.
Utilizes training resources and standard operating procedures to effectively lead the resort.
Reviews department head/managers performances and conducts disciplinary actions as necessary.
To the extent that issues cannot be handled by the department heads/managers, receives and resolves, or assist in resolving, guest complaints, and employee issues.
Inspects resort for cleanliness and appearance and ensures that below standard items are promptly addressed.
Assists in the preparation annual budgets consistent with the expectations set forth by the Area Managing Director and Regional Director of Operations.
Assists in the review of monthly financial statements and makes necessary operational changes to adhere to budgetary guidelines.
Prepares and submits all required paperwork timely and accurately.
The Resort Manager may also:
Provide management for any department in the absence of the department head/manager.
Join local industry affiliated organizations that may be beneficial to the property or the company as a whole.
Perform any other duties that may be required to ensure proper property operations or budget adherence.
Review purchases made at the resort to ensure SOP adherence and budgetary guidelines are being followed.
POSITION QUALIFICATIONS/REQUIREMENTS Education/Credentials
This position requires at least a High School diploma or GED.
Special consideration will be given to those individuals with an industry-related degree.
This position will require at least two years’ experience in hotel/resort operations at a property of similar size and/or quality.
Must possess a valid driver’s license.
LHR’s Core Competencies Accountability: Ability to accept responsibility and account for his/her actions. Adaptability: Ability to adapt to change in the workplace. Customer-Oriented: Ability to take care of the customers’ needs while following company procedures. Enthusiastic: Ability to bring energy to the performance of a task. Ethical: Ability to demonstrate conduct conforming to a set of values and accepted standards. Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace. Interpersonal: Ability to get along well with a variety of personalities and individuals. Responsible: Ability to be held accountable or answerable for one’s conduct. Safety Awareness: Ability to identify and correct conditions that affect employee safety. Tolerance: Ability to work successfully with a variety of people without making judgments.
Knowledge & Skills Friendliness: Ability to exhibit a cheerful demeanor towards others.
Leadership: Ability to influence others to perform their jobs effectively and to be responsible for making decisions. Management Skills: Ability to organize and direct oneself and effectively supervise others. Motivation: Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability. Oral Communication: Ability to communicate with others using the spoken word. Technical Aptitude: Must have working knowledge of computer/Microsoft Office, Excel and Publisher. Must be able to post revenues into property management system.
Decision-Making: Ability to make decisions confidently and swiftly while considering relevant or critical information; accountability for the outcomes of decisions. Growth and Mobility: Tendency toward growth and long-term achievement; orientation toward learning new tasks and a willingness to consider personal compromises for career advancement. Leadership: Continuous representation of the organizational values; strategic vision coupled with the ability to mentor subordinates. Management: A strong business acumen coupled with a high level of integrity and professional standards; orientation toward protecting the image and brand of the organization. Supervision: A focus on the safety and security of others in the work environment; ability to observe, monitor and be accountable for the active work of multiple individuals or tasks.
N (Not Applicable)
Activity is not applicable to this occupation.
Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Handling / Fingering
Reach Above Shoulder
Squat or Kneel
10 lbs or less
Over 100 lbs
12 lbs or less
WORK ENVIRONMENT The Resort Manager works inside and outside in different weather conditions, which vary across locations. This position requires various hours to include evenings and weekends and some holidays. The noise level in the work environment is usually moderate. Travel may be required up to 25%.