Posted in General Business 13 days ago.
OVERALL JOB PURPOSE
Demonstrate strong leadership and managerial skills necessary to ensure a productive, safe, and professional work environment for all Community Staff members and residents. Direct and coordinate the operations of the Community in a way that fosters a collaborative management team which understands and promotes its shared authority, responsibilities, and duties. Demonstrate through leadership and ensure that your Community is making every effort to attain the company's goal of 100% occupancy, resident satisfaction, and operation within budget while upholding our values of People, Passion, and Excellence.
MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS
Must be 21 years of age.
Prior management experience of six (6) years; including operational and financial experience in managing employees, customer service, budget process, purchasing, payroll, and accounts payable/receivable.
Knowledge of and ability to conform to applicable laws, rules, and regulations and meets state or provincial health related requirements (as applicable for position).
Demonstrated ability to work in a team setting and to convey strong public-relations skills. Experience in computer use and relevant software applications are strongly preferred.
In addition to the above, the following skills are strongly preferred: experience serving senior citizens; familiarity with laws and regulations applicable to the Community and Human Resources principles.
Demonstrated ability to communicate effectively and politely (in English), both verbally and in writing, with residents and staff.
Dedication for mentoring and coaching all Community employees to success. Knowledge of risk / loss control and prevention through maintenance.
Knowledge of aspects of marketing, which includes, but is not limited to, sales skills, advertising, census management, and public relations.
Must be competent and knowledgeable in operations, policies, and procedures.
Maintain a positive, respectful, and professional approach with coworkers and residents.
Ability to keep all business and operations information confidential.
Have effective organizational and project management skills with attention to detail.
Ability to work under time constraints and meet department deadlines.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Provide leadership, supervision, training, guidance, and communication while overseeing all aspects of Community management, including special attention to the following areas:
Census--Develop and implement techniques and resources designed to attain and maintain 100% occupancy at all times through effective community relations, special events, direct-inquiry calls, Community tours, etc. Devote time each week for community outreach, follow up on direct inquiries, and conduct tours to prospective residents in conjunction with the Community Development Director.
Budget--Participate in the formulation of the annual Community budget. Follow the approved operating budget. Communicate and obtain approval from Regional Vice President of Operations for exceptions.
Resident Relations--Assess resident satisfaction through continued personal interactions. Identify areas of concern regarding residents' well-being and suitability to reside in the Community. Conduct monthly resident meetings. Promptly and effectively respond to emergency calls from residents and take appropriate action according to established protocol.
Respond in a timely manner to resident complaints regarding any issue to assure residents are receiving services that meet Sunshine Retirement Living standards. Make recommendations for solutions to the Regional Vice President of Operations.
Marketing- Ensure that management teams are trained to have effective phone and marketing skills and give effective tours and follow-up. Monitor compliance to company marketing plan and on retention resources and effective use of those resources to maximize retention of residents.
Human Resources--Develop and maintain staff that provides quality service and ensures resident satisfaction. This includes direct responsibility for hiring; training; supervising; scheduling of hours, breaks, and meal periods; performance management, discipline, and discharge. Oversee and evaluate the effectiveness of the Community Managers in fulfilling their responsibility to manage and supervise their assigned unit effectively. Ensure the creation of a positive team concept among employees and residents. Work directly with Sunshine Human Resources on managing personnel concerns.
Compliance--Ensure that the Community is following company policy, State and Federal Regulations, and other applicable rules and regulations. This includes but is not limited to safety, training, and staffing.
Food Service--Direct, evaluate, and interact with the Community Executive Chef in budgeting, inventory, compliance, reporting, preparation, and serving of attractive, appetizing, and balanced meals in accordance with Sunshine Retirement Living guidelines. Maintenance of clean, sanitary, safe, and attractive kitchen and dining facilities shall be a priority for all staff.
Maintenance--Ensure that day-to-day building and ground maintenance issues are adequately addressed and resolved, either by maintenance staff, contractors, Regional Maintenance Department staff, or the Community Support Office.
Accounting--Submit timely reports, invoices, and other financials; record revenue and expenses on a regular basis in accordance with the Sunshine Retirement Living guidelines.
Safety--Ensure that the Community Management team maintains the Sunshine Retirement Living Safety Program. Share responsibility with the Community Management team to enforce regular monthly employee Safety Committee meetings with recorded meeting minutes. Ensure that all injuries are immediately reported to the Injury Reporting Hotline and work directly with Sunshine Human Resources to manage injury claims.
Exercise managerial and supervisory authority in a manner that complies with Sunshine Retirement Living guidelines and applicable laws. Interpret, implement, comply with, and effectively enforce Community practices consistent with such policies and laws.
Provide effective and timely resolutions to problems occurring in the Community, using available resources and following company guidelines.
Address issues impacting all areas of Community Management and resident satisfaction through weekly meetings with the Management Team.
Assume responsibility for managing all day-to-day aspects directly supervised by the Community Management team in their absence to assure the smooth operation of those functions.
Share responsibility with the Community Managers to respond to emergencies, evaluate resident needs, and take appropriate action.
Oversee all programs and requirements necessary to make the Community profitable and successful. Attend conferences, training sessions, and managerial meetings as required.
Delegate responsibilities that are appropriate to other staff members in order to meet the needs of the Community.
Be responsible for maintaining normal business hours for the Community.
Perform other Community staff members' duties, if necessary, for the continuous operation of the Community.
Perform other duties as assigned by the Regional Vice President of Operations.
OTHER JOB DUTIES AND RESPONSIBILITIES
Perform all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, Community management, or others.
Meet the assigned work requirements of the job. Regular attendance is required.
Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitude. Represent the community in a professional, courteous, and friendly manner.
Adhere to dress/appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your supervisor.
Adhere to all company policies, procedures, and processes.
Promote resident advocacy and demonstrate excellent customer service at all times.
Maintain personnel, resident, and business proprietary and/or confidential matters/material in strict confidence with management of the company (and/or other company staff as needed).
Maintains current food handlers permit and other certifications as necessary to fulfill state regulations.
PhysicalDemands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
20% or less
Pushing, pulling and/or reaching
Grasping and fine manipulation
Climb or balance
Stoop, kneel, crouch, or crawl
Talk or hear
Taste or smell
Lifts Weight or Exerts Force
20% or less
Up to 10 pounds
Up to 25 pounds
Up to 50 pounds
Up to 100 pounds
More than 100 pounds
The Community reserves the right to revise the duties set forth in this job description at its discretion.