Membership Experience Specialist L2 at Young Mens Christian Association of Central Ohio in Columbus, Ohio

Job Description:

POSITION SUMMARY:
Works with new and existing members to ensure they feel welcome and supported, while developing a sense of connection both with the Y cause and other members. Membership Experience Specialists will serve our community in a multitude of ways, by working as a team to create a branch environment and culture that embodies the Ys mission of strengthening spirit, mind and body.

ESSENTIAL FUNCTIONS include the following, other duties may be assigned:

Thinks, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors and healthy living practices.

Scans membership cards of all entering the building; makes members feel welcome by learning and using their names when they enter and exit facility; grants access to center based on computer system scan results; conveys information about membership related to payments or renewals to member upon entry to the building.

Maintains accurate records of transactions and shift activity; this includes but is not limited to: completing cash, check and credit sales accurately using computer system, providing change and receipts, and maintaining accurate records of transactions and shift activity to balance a cash drawer.

Handle enrollment opportunities in the form of walk-ins, as well as website generated requests for membership.

Ensure new members are being given all relevant program and membership information and are being connected to programs and services that will assist them in being more engaged in Y, including but not limited to introduction to key staff, introduce to members, and enroll in member orientation programs.

Helps members to connect with one another to form friendships.

Provides information about the Y (including membership, program, facility, services, financial assistance, etc.) to callers and members.

Ensures that the Welcome Desk is clean, orderly, welcoming, and adequately stocked to provide for members needs.

Follows YMCA policies and procedures; responds to emergency situations.

QUALIFICATIONS:

High school diploma and at least two years of related experience and/or training

Passionate belief in the Ys cause of nurturing the potential of all youth, supporting healthy living for all people and finding ways to help and support our neighbors.

Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

Knowledge of word processing, spreadsheet and database programs.

Proven track record of developing authentic relationships with others.

Must complete all required Welcome Desk and Daxko trainings in first 30 days

CPR, First Aid, AED and O2 certifications must be obtained within 90 days

Must keep certifications current throughout employment.

All staff must complete the Ys safety training through their Kronos checklist and all applicable paperwork in the checklist prior to their first day of work.