Customer Service Agent Lead - Second Shift at Sizewise in Hays, Kansas

Job Description:

Lead Customer Service Agent | Hays, KS site.

In this leadership role you will:

• Work 4:00pm - 1:00am; four days per week plusevery other weekend; day off can be either every Monday or every Wednesday.


• Provide comprehensive corporate contact with customers


• Mentor team members


• Resolve product or service problems


• Attract new potential and increased activity from existing customers


• Maintain accurate customer data


• Enhance staff accomplishments and competence by answering technical and procedural questions


• Interact via phone with facilities who rent Sizewise durable medical equipment


• Handle a variety of equipment orders, including pick-ups and deliveries


• Troubleshoot basic equipment issues


• Answer general inquiries, and if necessary, communicate with multiple departments in order to assist customers

Requirements:

• Skilled at using database, spreadsheet, word-processing and presentation software, particularly those in Microsoft Office, to facilitate daily work, make public presentations and prepare reports


• Ability to make decisions under pressure; ability to remain calm and focused during times of high call volume and/or customer need


• Demonstrate reliability, flexibility and accept responsibility


• Respond quickly and competently to customer requests and needs


• Commitment to meeting quality standards


• Outstanding verbal and written communication skills


• Ability to become qualified to perform Lock-Out/Tag-Out procedures


• Ability to sit for long periods of time


• Manual dexterity


• High School diploma or equivalent

Sizewise provides a full benefits package which includes:

• Health,Dental & Vision Insurance


• Affordable premiums with health insurancedeductibles of $750 individual/$1500 family


• Company paid life insurance of $50,000


• Company paid short term disability


• 401k company match with immediate vesting


• 6 paid holidays


• Paid Time Off


• Paid bi-weekly

Additional information about our company can be found atwww.sizewise.com

EOE, including disability/veterans

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