Job Description:

Desktop Support Technician

Overview

BlueWater Federal is looking for a talented Desktop Support Specialist to assist SPAWAR System Center Charleston's end users.

Responsibilities

Provide desktop system integration (laptops/desktops/MFD), client security and desktop/laptop hardware support.
• Maintain and enforce windows active directory domain joining policies of the managed enterprise desktop deployment.


• Provide desktop hardware, software troubleshooting and repair support on laptops/desktop systems. Troubleshoot end-user approved installed applications issues affected by compliance software and other patches.


• Process, monitor, generate and respond to trouble tickets. Provide support at customers' desk as needed.


• Utilize the EMS application to fill orders including computers, peripherals, and software requests.

Qualifications

• High School diploma or GED with 2 years of desktop/help desk related experience.


• Must have an active Secret clearance.


• Must have one of the following certifications: Security+; CCNA Security; CySA+; GICSP; GSEC; or SSCP


• Understanding or experience working with an IT Service Management (ITSM) system or similar type of ticket- or incident-based tracking solution such as BMC Remedy.


• Experience supporting Host Based Security System /Endpoint Security Solutions (HBSS/A. ESS) point products, BitLocker, SELinux compliance checker, AV (Linux, OSX, and Windows), CAC middleware is desired.

BlueWater Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.