Job Description:

Retirement Services Account Assistant III

Job Locations

US-PA-Lancaster

Value Proposition

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company and every success we experience begins with them. We hire team members who raise the bar, who are collaborative and inclusive, who build relationships, and who are looking for a long-term career with Fulton Bank. We strive to promote a culture of work-life balance, to unplug and recharge to be your best self, at work and at home.

Overview

Account Assistant position available at our Corporate Headquarters in Downtown Lancaster, PA. Full time at 40 hours/week; 7:30AM-5PM, with some flexibility.

The Account Assistant performs a broad array of administrative, support and analytical duties supporting assigned personnel. Individual will work with confidential customer information requiring discretion and accuracy. Under supervision, prepares materials of a detailed nature which are part of client facing information and presentations. May assist with or perform transactions for client accounts.

Responsibilities

Assumes direct responsibility for administrative issues of selected accounts, while referring issues which exceed authority to supervisors. Performs a variety of highly skilled administrative duties including but not limited to researching and compiling data and reports, answering phones, greeting visitors and scheduling appointments, preparing committee meetings, processing invoices for payment, some of which are complex and confidential. Assists with or performs account transactions. Updates client information in various systems and gathers information for use in serving client or administrative needs. Prepares client presentation materials. Provides proactive communications to internal partners and clients. Assists with and performs research of client inquiries or other matters. Responsible for facilitating account deposits, transfers and withdrawals Provides quality telephone and written support of all client communications. May facilitate administration of loans and bank deposits. May perform client account cash transfers and interface with other departments.
• Facilitates the account documentation process at inception, during administration and closing. Responsible for the review of daily administrative reports and alerting supervisor to account overdrafts and uninvested cash balances. May perform recurring compliance and risk management activities. Performs highly confidential and skilled administrative duties using trust accounting system, portfolio management system, Microsoft Office and other software. Responsible for updating account records to reflect responsibilities of Fulton Financial Advisors in supporting clients. Completes file updates and controls.


• Each employee of the Organization, regardless of position is accountable for reading, understanding and acting on the contents of all Compliance Programs, as well as ensure that all quarterly Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their departments, ensuring that their department is complying with applicable laws and regulations and escalating compliance risks to the appropriate level of management.

Qualifications

Education

High School Diploma or equivalent. (Required)

Experience

5 or more years Performing the essential duties of this role. (Required)

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.

EEO Statement

Fulton Bank ("Fulton") is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

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