Business Services Specialist at Campbell Clinic Orthopedics in Germantown, Tennessee

Job Description:

Provides positive customer interface, obtains and enters in computer all information needed for patients seen in the Clinic to ensure accurate billing.

Essential Functions Statement(s)

• Greets visitors and patients to determine their needs and directs them accordingly


• Collects appropriate documentation from patient and enters into PM system


• Collects copay, coinsurance or other balances owed on account


• Prints billing slip for physician to mark services performed


• Schedules follow-up appointments and cancels patient appointments due to no show


• Enters charges same day of service


• Codes diagnosis


• Reconciles payments daily


• Ensures that claims are in drop status at charge entry


• Maintains cash drawer for making change and balances it daily


• Verifies that all billing slips are submitted at the end of the day


• Prints appropriate registration forms from medical record system for future appointments


• Obtains precertification


• Performs other duties as assigned

POSITION QUALIFICATIONS

Competency Statement(s)

• Accountability - Ability to accept responsibility and account for his/her actions.


• Accuracy - Ability to perform work accurately and thoroughly.


• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.


• Communication, Oral - Ability to communicate effectively with others using the spoken word.


• Communication, Written - Ability to communicate in writing clearly and concisely.


• Customer Oriented - Ability to take care of the customers' needs while following company procedures.


• Detail Oriented - Ability to pay attention to the minute details of a project or task.


• Friendly - Ability to exhibit a cheerful demeanor toward others.


• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.

SKILLS & ABILITIES

Education:

High School Graduate or General Education Degree (GED)

Experience: Previous customer service experience required. Experience in the operations of a physician's office is preferred.

Computer Skills: Must be computer literate. Basic computer skills required. Must be able to type.

Equal Opportunity Employer/Veterans/Disabled