Business Services Specialist at Campbell Clinic Orthopedics in Germantown, Tennessee

Posted in Other 6 days ago.

Job Description:

Provides positive customer interface, obtains and enters in computer all information needed for patients seen in the Clinic to ensure accurate billing.

Essential Functions Statement(s)

  • Greets visitors and patients to determine their needs and directs them accordingly

  • Collects appropriate documentation from patient and enters into PM system

  • Collects copay, coinsurance or other balances owed on account

  • Prints billing slip for physician to mark services performed

  • Schedules follow-up appointments and cancels patient appointments due to no show

  • Enters charges same day of service

  • Codes diagnosis

  • Reconciles payments daily

  • Ensures that claims are in drop status at charge entry

  • Maintains cash drawer for making change and balances it daily

  • Verifies that all billing slips are submitted at the end of the day

  • Prints appropriate registration forms from medical record system for future appointments

  • Obtains precertification

  • Performs other duties as assigned


Competency Statement(s)

  • Accountability - Ability to accept responsibility and account for his/her actions.

  • Accuracy - Ability to perform work accurately and thoroughly.

  • Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.

  • Communication, Oral - Ability to communicate effectively with others using the spoken word.

  • Communication, Written - Ability to communicate in writing clearly and concisely.

  • Customer Oriented - Ability to take care of the customers' needs while following company procedures.

  • Detail Oriented - Ability to pay attention to the minute details of a project or task.

  • Friendly - Ability to exhibit a cheerful demeanor toward others.

  • Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.



High School Graduate or General Education Degree (GED)

Experience: Previous customer service experience required. Experience in the operations of a physician's office is preferred.

Computer Skills: Must be computer literate. Basic computer skills required. Must be able to type.

Equal Opportunity Employer/Veterans/Disabled