Ascensus is the largest independent retirement and government savings services provider in the US, helping millions of Americans save for the future. We are looking for people who have service as part of their DNA. This is a great opportunity for candidates to learn our financial services business, embrace our core values, and work within a team environment! If you can see every interaction as an opportunity to achieve client satisfaction, we want to talk with you! As a Call Center Representative, you will provide high-quality service to 529 education savings investors and plan advisors by phone and email. These roles are NOT sales!We are actively hiring several full-timeassociates for various shifts!
****These roles are 100% remote****
**** These positions start in May, June, and July***
Productivity and Quality: Meet department standards for productivity and quality
Maintain 85% daily availability for callers
Achieve satisfactory call quality, both behavioral and technical, as measured through call quality reviews
Process financial and non-financial transactions timely and accurately
Contribute to the attainment contractual Service Level Agreements
Be flexible and team-oriented
Work overtime as needed
Customer Service: Provide exceptional client service experiences to account owners and financial advisors
Demonstrate strong problem-solving skills and attention to detail
Be an organized, empathetic, and effective communicator
Process Improvement: Suggest methods to improve workflows, policies, procedures, training, and systems
Log and track both calls and requests while servicing clients
Address opportunities to maintain and improve business relationships with clients
Training and Job Knowledge: Actively participate in training
Develop understanding of product, plan provisions, procedures, and systems
Participate in ongoing professional development to improve job knowledge to advance service capabilities
Stay current on 529 plan news, legislative updates, and financial services industry news
Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture.
Bachelor's Degree preferred
1+ years of experience within a client service/call center setting OR recent/new grad
Strong analytical, problem solving, organizational, interpersonal, and communication skills
Home Workplace Requirements
Must have an uninterrupted space for working hours
Must have reliable internet connection & an individually owned router
Internet recommendations to optimize your success: Bandwidth from an ISP should be a minimum of 25mbs download and 3mps upload.Recommended speeds begin at 50mbs download and 10mbps upload.
Ascensus is a place to have a career, not just a job. As the largest US independent retirement and college savings services provider, we put our focus on people. Our culture is guided by sound principles, is committed to high standards, operates with transparency, and welcomes diversity. When you join our team, you get to go to work every day knowing that you help over 10 million Americans save for retirement and college.
Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").