The Delivery Manager is a servant leader who takes pride in organizing, collaborating, and communicating with internal stakeholders to ensure the success of team objectives and goals. This position is instrumental in keeping the team moving projects forward by using agile and lean principles. While the Delivery Manager has no direct reports, their authority is granted by the team to be the responsible party to remove impediments that may limit progress. The Delivery Manager uses their ability to communicate, coach, and inspire to optimize team performance.
What You'll Do Servant Leader and Team Facilitator: Serves the team by doing anything possible to keep the team performing at its highest level
Acts as a servant leader by ensuring the team's highest priorities needs are being served
Coaches, motivates, and encourages the team towards the completion of projects
Facilitates and maintains agile process and understands the methodology, serving as a subject matter expert on agile processes
Instills a sense of urgency among team members and the organization to deliver valuable software to the customer
Anticipates and understands team needs and recognizes potential problems
Helps keep the team organized by assisting in the maintenance of the product backlog
Facilitates meetings so that they are valuable to team members
Ensures open communication within the team and from the team, eliciting transparency and cross-team coordination
Impediment Resolution: Recognizes red flags and removes any impediments that teams may encounter to ensure the success of team objectives and goals
Participates in the product discovery process as a facilitator so impediments can be recognized and removed
Collaborates with Accounting, Product Development, Quality Assurance, User Experience, and other internal teams to ensure impediments are addressed in an efficient manner
Escalates issues as necessary to the appropriate parties
Communication to Stakeholders: Takes the initiative to communicate with internal product stakeholders to optimize team performance
Liaises between technical and non-technical teams to acquire data, understand, facilitate, report, and teach information to all parties involved
Understands the level of communication needed to support both platform and application teams
Innovates and challenges processes to improve team and organizational efficiency and effectiveness
Inspires team members and cross-functional teams to use data for decision-making
Understands project health and reports project status to management and stakeholders as needed
Builds relationships outside of team to drive communication and collaboration
What You'll Need Skills
Ability to practice servant leadership
Excellent interpersonal and communication skills including written, verbal, and listening
Strong facilitation skills
Exceptional organizational and time management skills
Ability to adapt to changing priorities in a fast-paced environment
Ability to influence others in a assertive yet positive manner
Ability of identify areas of risk
Desire to continuously improve and enhance individual and team knowledge
Conflict resolution and team management
Ability to lead others towards self-management
Attitude of transparency
At least one year of hands-on leadership on a software development team
Experience with Agile approaches and techniques
Proven history of excellent communication and mentoring skills
Experience working with a geographically distributed team
Bachelor's degree in any relevant area is preferred
Working Conditions & Physical Requirements
Reliable internet access for any period of time working remotely, not in a Workiva office.
Where You'll Work
Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we've created.
Customer Success: Always delight our customers.
Trust: Rely on each other.
Integrity: Do the right thing, every time.
Collaboration: Share resources and work together.
Innovation: Keep creating solutions and finding better ways.
Inclusion: Support a diverse community where we all belong.
Accountability: Be responsible for your success and failure.
We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need-backed by our culture of collaboration and diverse thought-to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today's most challenging problems.
At Workiva, you'll enjoy:
Fantastic Benefits: With coverage starting day one, choose from competitive health, dental, and vision plans on the largest physician networks available.
Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.
Involvement: Ability to participate in Employee Resource Groups, (Women in Tech, Women in Sales, Ethnic Diversity, Veterans, Rainbow (LGBTQ), Remote Employees, Caregiving) Volunteering, Company wide celebrations, and more
Work-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work.
Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email email@example.com.