EFT Specialist at The Washington Trust Company in Westerly, Rhode Island

Posted in Other 17 days ago.

Job Description:

EFT Specialist

Operations Center, 2 Crosswinds Rd., Westerly, Rhode Island, United States of America
Req #680

Friday, April 23, 2021

Washington Trust is a special place because of our people. We believe employees who are valued, recognized, rewarded and empowered will achieve personal and professional goals. We hire the best people in the business and are always looking for professionals who will uphold our core values of quality, integrity and community.

The EFT Specialist is responsible for productivity, quality, and efficiencies specific to the Electronic Funds Transfer Department. Responsibilities include knowledge of various positions throughout EFT, including ACH, Wire, Card Management and Dispute processing. Additional responsibilities include reporting, project participation and process improvement.


  • Cross train in EFT positions to provide coverage as necessary; ACH, Wire and Card

  • Assist in the development and maintenance of procedures and controls/dual controls. Maintain and update procedure manuals.

  • Perform various monthly reporting.

  • Process Regulation E Disputes.

  • Coordinate internal and external EFT Audits.

  • Assist on projects, process improvements and other key initiatives related to functions within EFT, to include planning, research, testing, training and documentation of procedures and controls.

  • Assist with documenting and addressing operating and system problems when they occur.

  • Oversee internal Vendor Management and Information Assurance Requirements; User Access Policies, Complementary User Controls, Technology Risk Assessments and Application Level Security Validation.

  • Assist in preparing, updating and carrying out EFT Business Continuity Plans.

  • Assist with Regulation Compliance

  • Participate in educational opportunities related to primary responsibilities


  • High school diploma or GED.

  • Previous experience with and/or thorough knowledge of numerous bank products and services.

  • Strong P.C. skills; Microsoft Word, Excel and Outlook.

  • Possess strong self-management, organizational, technical, analytical and problem-solving skills.

  • Possess good organizational skills with the ability to multi-task and adjust priorities.

  • Professional communication skills, verbal and written, with ability to communicate well with internal departments and vendors associated with the bank.

Our employees enjoy a comprehensive benefits package, which includes health and welfare benefits, paid time-off, work-life program, and a 401(k) plan. We believe employees who are valued, recognized, rewarded and empowered, will achieve personal and professional growth. Apply today and find out why we have been voted one of the Best Places to Work in Rhode Island since 2011!

The Washington Trust Company, and each of its subsidiaries and affiliates are committed to cultivating and promoting a diverse and inclusive workforce. We seek to provide an environment of equal employment opportunity and advancement to all employees and applicants. It is our policy to provide equal employment and advancement opportunities without regard to race, color, ethnicity, age, religion, gender, pregnancy/childbirth, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, or any other category protected by federal, state and/or local laws. Click Here to view "EEO is the law poster". For additional information, please Click Here for EEO supplement poster.

Other details

  • Job Family
    Senior Clerical

  • Job Function

  • Pay Type

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  • Operations Center, 2 Crosswinds Rd., Westerly, Rhode Island, United States of America

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