IT Helpdesk Support Specialist at BayFirst Solutions LLC in FORT SAM HOUSTON, Texas

Job Description:

Status: Full-time/Exempt
Location: JBSA Fort Sam Houston, TX

US Citizenship: Yes

Security Clearance: Secret

Position Summary:

Naval Medical Forces Support Command is an Echelon 3 organization reporting to the Navy Bureau of Medicine and Surgery and supports multiple continuums of medical education, training, and qualification through its subordinate commands within its Area of Responsibility (AOR). The objective of this contract is to support the headquarters staff with local IT touch labor and trouble ticket processing. This contract includes all functions, tasks and responsibilities normally performed by local IT touch labor support. The Contractor shall be responsible for the receipt/ tracking/ disposition of Trouble Tickets assigned to the support desk. The Contractor shall comply with all applicable laws and regulations, including but not limited to Federal Law, Texas State Law(s), Occupational Safety and Health Administration (OSHA) regulations, Service, and installation regulations.

Duties/Responsibilities:

• Provide LAN-based customer support for hardware and software microcomputer problems.


• Install and maintain software programs and hardware firmware as


• necessary/directed.


• Identify and troubleshoot problems with hardware, software, and network functions.


• Coordinate and monitor data communication services as allowed and required. Evaluate system and network performance, proactively initiate Tier 2 and above service requests when remediation is beyond local capabilities.


• Assist in the monitoring and control of the NMFSC life cycle management plan. Coordinate, implement, monitor, and report applicable IAVA patches and policies as directed by the Information Systems Security Manager (ISSM)/Information Systems Security Officer (ISSO)


• Document, review, and comply with Local Area Network security requirements and techniques for protecting computer systems from viruses, data tampering, and unauthorized system entry.


• Be the Administrator and primary coordinator for NMFSC for the management (planning, coordinating, scheduling) Video Tele-Conferences (VTC) to include performance of system checks and assurance equipment is operating appropriately prior to events.


• Analyze, diagnose, and determine required maintenance of equipment and coordinate corrective/service maintenance.


• Effectively communicate information to NMFSC staff, work closely with external helpdesk agencies as appropriate for problem resolution


• Provide internal analysis to ensure proper escalation during outages or periods of degraded system performance.


• Monitor and respond to a variety of complex hardware, software and network problems utilizing a variety of hardware and software testing tools and techniques. Configure, connect, install, and maintain computer network-based hardware in a LAN environment.


• Learn and utilize helpdesk systems as required by external helpdesk agencies to input, track, and close help requests


• Assist in Systems Administration of all systems utilized in support of the Commandas mission.


• Assist in the maintenance and management of the Command mobility program Assist in the management of access control by way of permission-based access of command file shares as well as web-based systems


• Identify/resolve problems for hardware/software/network functions, provides hardware maintenance such as board replacement cable switching, communications support, hardware replacement, monitors, printers, scanners, etc.


• Assist with security compliance using automated tools such as Host Base Security System (HBSS), Group Policy, Tanium, Retina, and manual configuration. Ensure each workstation is loaded with the current antivirus software and devices are scanned.


• Assist in development and implementation of group policies across the clients Active Directory schema both internal and external.


• Configure equipment for LAN connections.


• Perform established tasks associated with back-up/disaster recovery/continuity of operations


• Attend command meetings (daily and/or weekly) as directed.


• Document current installation standards enforce standards and procedures

Minimum Qualifications / Requirements:

• Minimum of three (3) years of IT Experience at the help desk level.


• Ability to work with Senior Executive Staff.


• Thorough knowledge of application, software installation and maintenance.


• Knowledge of development and maintenance of Life Cycle Management.


• Experience in support and maintenance of Information Assurance Vulnerability Alerts (IAVAs).


• Experience with enterprise video conferencing systems (Cisco and/or Polycom preferred)


• Current Certifications or Information Assurance Workforce (IAWF) equivalent:

1. CompTIA - Security+


2. Modern Desktop or Server Operating System (e.g., Windows 10, Windows Server 2016, etc.)

• Familiarity with IT hardware and peripherals (hard drives, motherboards, mice, keyboards, monitors, laptops, system memory, CPU etc.)


• Working knowledge of Microsoft Operations Systems.


• SECRET clearance required

Application Accommodations:

Thank you for your interest in BayFirst Solutions LLC. If you are unable or limited in your ability to apply online, you can request reasonable accommodations by contacting Human Resources to express interest in a specific position: Phone: (202) 567-2196.

Note: This option is available only to those needing an accommodation related to a disability. In order to express interest, you must have the information related to the specific position you are interested in (Job ID, Job title, Location, etc.). Information related to existing profiles or applications will not be provided via this phone number.

EEO Statement:

BayFirst Solutions, LLC is an Equal Opportunity/Affirmative Action employer. BayFirst Solutions prohibits discrimination with respect to the hiring or promotion of individuals, conditions of employment, disciplinary and discharge practices, or any other aspect of employment on the basis of sex, race, color, age, national origin, religion, disability, marital status, sexual orientation, gender identity, pregnancy, veteran status, or any other protected class.